Inspirisys Solution Desktop Support Engineer Interview Questions, Process, and Tips

Troubleshooting options for internet connectivity issues.

• Check if other devices are able to connect to the internet

• Restart the router/modem

• Check if the Ethernet cable is properly connected

• Check if the Wi-Fi password is correct

• Check if the DNS settings are correct

• Run network troubleshooter

• Disable and re-enable network adapter

• Check for any software or firewall blocking internet access

Service tickets are requests for a change or new service, while incident tickets are requests for help with an existing service.

• Service tickets are proactive and planned, while incident tickets are reactive and unplanned.

• Service tickets are often initiated by the IT department, while incident tickets are initiated by end-users.

• Examples of service tickets include requests for new software or hardware, while examples of ...read more

SLA priorities include critical, high, medium, and low.

• Critical priority is for issues that require immediate attention and resolution.

• High priority is for issues that are important but not as urgent as critical issues.

• Medium priority is for issues that are important but can wait for a little while.

• Low priority is for issues that are not urgent and can be resolved at a later time.

• SLA priorities are usually defined in t...read more

A proxy server acts as an intermediary between clients and servers, providing security, anonymity, and caching benefits.

• Proxy servers can be used to filter web content, blocking access to certain websites or types of content.

• They can also improve network performance by caching frequently accessed resources, reducing the need for clients to request them from the server.

• Proxy servers can provide anonymity by masking the ...read more

On an average, I resolve around 20-25 tickets per day.

• I prioritize tickets based on their urgency and impact on business operations.

• I ensure timely resolution of tickets while maintaining quality.

• I also focus on identifying the root cause of the issue to prevent future occurrences.

• Examples: Resolving issues related to software installation, network connectivity, printer configuration, etc.