10+ Desktop Support Engineer 2 Interview Questions and Answers

When receiving a call that a system is not on, perform the following steps:

• Verify if the power cable is properly connected

• Check if the power outlet is functioning

• Ensure the power button is pressed or try a different power source

• Inspect the power supply unit for any issues

• Test the system with a different power cable or adapter

Yes, I have knowledge and experience in software and hardware troubleshooting.

• I am familiar with diagnosing and resolving software issues such as application crashes, system errors, and driver conflicts.

• I have experience troubleshooting hardware problems like faulty components, connectivity issues, and device driver installations.

• I can use various diagnostic tools and techniques to identify and resolve software and hardware-related problems.

• I have successfully resolved issues...read more

Active Directory is a directory service that stores information about network resources and enables centralized management.

• Active Directory is a Microsoft technology used to manage and organize network resources.

• It provides a centralized database for storing and managing user accounts, computers, groups, and other network objects.

• Active Directory uses a hierarchical structure with domains, trees, and forests.

• Group Policy is a feature of Active Directory that allows administra...read more

Asset management involves tracking and maintaining an organization's physical and digital assets.

• Create an inventory of all assets, including hardware, software, and licenses.

• Assign unique identifiers to each asset for easy tracking.

• Implement a centralized database or system to store asset information.

• Regularly update asset records to reflect changes, such as additions, removals, or transfers.

• Perform audits to ensure accuracy and identify any discrepancies.

• Utilize asset manag...read more

The query is the initial request for assistance from a user, and issue resolution involves identifying and fixing the problem to restore functionality.

• Listen carefully to the user's query to understand the issue

• Troubleshoot the problem by identifying possible causes

• Implement solutions to resolve the issue

• Test the solution to ensure functionality is restored

BSOD (Blue Screen of Death) error is a Windows operating system error that causes the system to crash and display a blue screen with error message.

• BSOD error is a system error that occurs in Windows operating systems when a critical error is encountered, causing the system to crash.

• To troubleshoot BSOD errors, start by noting down the error message displayed on the blue screen. This can provide clues to the cause of the error.

• Check for recently installed hardware or software ...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, groups, etc.

• Allows for authentication and authorization on network resources

• Enables single sign-on for users across different applications

• Supports group policies for managing security and configurations

To create a domain in Windows and MAC system, follow these steps:

• In Windows, open the Server Manager and select the 'Add Roles and Features' option. Follow the prompts to install the Active Directory Domain Services role.

• Once installed, open the Active Directory Users and Computers tool to create and manage users, groups, and computers within the domain.

• In MAC, open the 'Directory Utility' and select the 'Active Directory' option. Enter the domain name and administrator crede...read more

The default gateway is the IP address of the router that connects a local network to the internet.

• The default gateway is the exit point for all network traffic that is not destined for the local network.

• It acts as a bridge between the local network and the internet.

• It allows devices on the local network to communicate with devices on other networks.

• For example, if a computer on a local network wants to access a website, it sends the request to the default gateway, which then ...read more

VPN stands for Virtual Private Network, which allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It is commonly used to access company networks remotely, ensuring data security and privacy.

• VPNs can also be used to bypass geo-restrictions and access region-locked content.

• Popular VPN services include NordVPN, ExpressVPN, and CyberGhost.

Windows security refers to the measures and protocols implemented by the Windows operating system to protect against unauthorized access and ensure data confidentiality, integrity, and availability.

• Windows security includes features such as user authentication, access control, encryption, and antivirus software.

• It involves the use of firewalls to monitor and control network traffic.

• Windows security also includes regular software updates and patches to address vulnerabilities....read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP eliminates the need for manual IP address configuration on each device

• It allows devices to easily connect to a network and obtain necessary network information

• DHCP servers lease IP addresses to devices for a specific period of time

• Commonly used in home and business networks to manage IP address allocation

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• It helps users access websites and other online services by resolving domain names to their corresponding IP addresses.

• DNS also helps in email delivery by translating domain names in email addresses to IP addresses of mail servers.

• DNS operates through a distrib...read more

Yes, I am good with electronics and have experience troubleshooting hardware and software issues.

• I have a strong understanding of computer hardware components and how they work together

• I am proficient in diagnosing and resolving hardware and software issues

• I have experience setting up and configuring various electronic devices such as computers, printers, and routers

Domain is a centralized network where security policies are managed by a domain controller, while workgroup is a decentralized network where each computer manages its own security.

• Domain is centralized, managed by a domain controller

• Workgroup is decentralized, each computer manages its own security

• Domain allows for centralized user authentication and management

• Workgroup is simpler to set up and manage but lacks centralized control

• Example: A company network with multiple depar...read more

Office 365 is a cloud-based suite of productivity tools including Word, Excel, PowerPoint, and more, designed for collaboration.

• Includes applications like Word, Excel, and PowerPoint accessible online.

• Offers cloud storage through OneDrive for easy file sharing.

• Facilitates collaboration with Teams for chat and video conferencing.

• Provides security features like multi-factor authentication and data loss prevention.

• Regular updates ensure users have the latest features without man...read more