10+ Desktop Support Engineer 2 Interview Questions and Answers

When receiving a call that a system is not on, perform the following steps:

• Verify if the power cable is properly connected

• Check if the power outlet is functioning

• Ensure the power button is pressed or try a different power source

• Inspect the power supply unit for any issues

• Test the system with a different power cable or adapter

Yes, I have knowledge and experience in software and hardware troubleshooting.

• I am familiar with diagnosing and resolving software issues such as application crashes, system errors, and driver conflicts.

• I have experience troubleshooting hardware problems like faulty components, connectivity issues, and device driver installations.

• I can use various diagnostic tools and techniques to identify and resolve software and hardware-related problems.

• I have successfully resolved issues...read more

Active Directory is a directory service that stores information about network resources and enables centralized management.

• Active Directory is a Microsoft technology used to manage and organize network resources.

• It provides a centralized database for storing and managing user accounts, computers, groups, and other network objects.

• Active Directory uses a hierarchical structure with domains, trees, and forests.

• Group Policy is a feature of Active Directory that allows administra...read more

Asset management involves tracking and maintaining an organization's physical and digital assets.

• Create an inventory of all assets, including hardware, software, and licenses.

• Assign unique identifiers to each asset for easy tracking.

• Implement a centralized database or system to store asset information.

• Regularly update asset records to reflect changes, such as additions, removals, or transfers.

• Perform audits to ensure accuracy and identify any discrepancies.

• Utilize asset manag...read more

The query is the initial request for assistance from a user, and issue resolution involves identifying and fixing the problem to restore functionality.

• Listen carefully to the user's query to understand the issue

• Troubleshoot the problem by identifying possible causes

• Implement solutions to resolve the issue

• Test the solution to ensure functionality is restored

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, groups, etc.

• Allows for authentication and authorization on network resources

• Enables single sign-on for users across different applications

• Supports group policies for managing security and configurations

To backup user data, use a combination of manual and automated methods.

• Educate users on the importance of regular backups

• Encourage users to save files in designated folders

• Use backup software or tools to automate the process

• Create a backup schedule to ensure regular backups

• Store backups in secure locations, both on-site and off-site

To create a domain in Windows and MAC system, follow these steps:

• In Windows, open the Server Manager and select the 'Add Roles and Features' option. Follow the prompts to install the Active Directory Domain Services role.

• Once installed, open the Active Directory Users and Computers tool to create and manage users, groups, and computers within the domain.

• In MAC, open the 'Directory Utility' and select the 'Active Directory' option. Enter the domain name and administrator crede...read more

The default gateway is the IP address of the router that connects a local network to the internet.

• The default gateway is the exit point for all network traffic that is not destined for the local network.

• It acts as a bridge between the local network and the internet.

• It allows devices on the local network to communicate with devices on other networks.

• For example, if a computer on a local network wants to access a website, it sends the request to the default gateway, which then ...read more

Yes, I have experience in laptop repairing.

• I have repaired various laptop models including Dell, HP, Lenovo, and Acer.

• I am skilled in diagnosing hardware and software issues in laptops.

• I can replace faulty components such as keyboards, screens, and batteries.

• I have expertise in troubleshooting network connectivity problems on laptops.

• I am familiar with operating systems like Windows and macOS and can perform system installations and upgrades.

• I have knowledge of data recovery ...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP eliminates the need for manual IP address configuration on each device

• It allows devices to easily connect to a network and obtain necessary network information

• DHCP servers lease IP addresses to devices for a specific period of time

• Commonly used in home and business networks to manage IP address allocation

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• It helps users access websites and other online services by resolving domain names to their corresponding IP addresses.

• DNS also helps in email delivery by translating domain names in email addresses to IP addresses of mail servers.

• DNS operates through a distrib...read more

VPN stands for Virtual Private Network, which allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It is commonly used to access company networks remotely, ensuring data security and privacy.

• VPNs can also be used to bypass geo-restrictions and access region-locked content.

• Popular VPN services include NordVPN, ExpressVPN, and CyberGhost.

Yes, I am good with electronics and have experience troubleshooting hardware and software issues.

• I have a strong understanding of computer hardware components and how they work together

• I am proficient in diagnosing and resolving hardware and software issues

• I have experience setting up and configuring various electronic devices such as computers, printers, and routers

Domain is a centralized network where security policies are managed by a domain controller, while workgroup is a decentralized network where each computer manages its own security.

• Domain is centralized, managed by a domain controller

• Workgroup is decentralized, each computer manages its own security

• Domain allows for centralized user authentication and management

• Workgroup is simpler to set up and manage but lacks centralized control

• Example: A company network with multiple depar...read more