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Common daily issues faced in Desktop Support Engineer role and reasons for leaving
Hardware failures
Software issues
Network connectivity problems
Printer malfunctions
User error
Security breaches
Lack of resources
Inadequate training
High stress levels
Long working hours
Seeking new challenges and growth opportunities.
Desire for career advancement
Looking for new challenges
Seeking better work-life balance
Relocation to a new area
Company downsizing or restructuring
I applied via AmbitionBox and was interviewed in Nov 2024. There was 1 interview round.
The reporting manager's name is John Smith.
Reporting manager's name is John Smith
He has been in the role for 2 years
He is known for his strong leadership skills
I am currently earning $50,000 per year.
Be honest about your current salary
Avoid providing exact figures if uncomfortable
Focus on your skills and experience rather than salary
I am currently working at XYZ Corporation as a Desktop Support Engineer.
XYZ Corporation is a multinational company with offices worldwide.
I provide technical support for desktops, laptops, printers, and other peripherals.
I troubleshoot hardware and software issues for employees.
I also assist with network connectivity and software installations.
I have 5 years of experience in Desktop Support roles.
5 years of experience in providing desktop support to end users
Proficient in troubleshooting hardware and software issues
Experience in setting up and configuring desktops, laptops, and peripherals
Knowledge of operating systems such as Windows and Mac OS
Familiarity with ticketing systems and ITIL processes
Get interview-ready with Top Evision Technoserve Interview Questions
I have 5 years of experience in Desktop Support roles.
5 years of experience in providing desktop support to end users
Proficient in troubleshooting hardware and software issues
Experience in setting up and configuring desktops, laptops, and peripherals
Knowledge of operating systems such as Windows and Mac OS
Familiarity with ticketing systems and ITIL practices
I am currently working at XYZ Company as a Desktop Support Engineer.
XYZ Company
Desktop Support Engineer role
Responsibilities include troubleshooting hardware and software issues
Providing technical support to end users
There are 5 engineers in the team.
Team consists of 5 engineers
Each engineer has specific roles and responsibilities
Collaboration and communication are key in team dynamics
I typically face around 10-15 problems/tickets on a daily basis.
On average, I handle 10-15 tickets per day
The number of tickets can vary depending on the complexity of the issues
I prioritize and resolve tickets based on urgency and impact on users
Examples of tickets include software installation, network connectivity issues, and hardware malfunctions
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Rating in categories
Desktop Support Engineer
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