HCLTech Desktop Support Engineer Interview Questions, Process, and Tips

Q1. Desktop support related
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Q2. Technical related questions
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Q1. What is intune and purposes of use
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Intune is a cloud-based service by Microsoft for managing mobile devices and applications.
• Intune helps organizations manage the mobile devices and applications used by their employees.

• It allows for remote management of devices, including enforcing security policies and installing software updates.

• Intune can be used to manage devices running on various platforms, such as Windows, iOS, and Android.

• It provides features li...read more
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Q2. What is MDM mobile have you worked
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MDM mobile refers to Mobile Device Management software used to manage and secure mobile devices in an organization.
• MDM mobile is used to remotely manage and secure mobile devices such as smartphones and tablets.

• It allows IT administrators to enforce security policies, deploy applications, and monitor device usage.

• Examples of MDM mobile software include AirWatch, MobileIron, and Microsoft Intune.
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Q3. What is BSOD what it's came
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BSOD stands for Blue Screen of Death, a Windows operating system error screen.
• BSOD is a stop error screen that appears when a critical system error occurs in Windows operating systems.

• It is often caused by hardware failures, driver issues, or software conflicts.

• Examples of BSOD error messages include 'IRQL_NOT_LESS_OR_EQUAL' and 'KERNEL_SECURITY_CHECK_FAILURE'.
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Q4. What is ticking tool
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A ticking tool is a software used for monitoring and tracking issues or tasks in a systematic manner.
• Ticking tools help in organizing and prioritizing tasks for efficient resolution.

• They often include features like ticket creation, assignment, status tracking, and resolution.

• Popular ticking tools include Jira, ServiceNow, and Zendesk.
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Q1. What is incident what is sr
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An incident is an unplanned event that disrupts normal operations, while SR stands for Service Request which is a formal request for something to be done.
• An incident is typically a problem or issue that needs to be resolved quickly to minimize impact on operations

• Service Requests are formal requests for new services, changes to existing services, or information

• Examples of incidents include network outages, software cra...read more
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Q1. Window installation configuration and printer installation Ms office installation and I know attached to DHCP DNS active directory domain
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Q2. Window installation DHCP DNS active directory domain
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Q1. What is bios, cms hardware
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BIOS (Basic Input/Output System) is a firmware used to perform hardware initialization during the booting process. CMOS (Complementary Metal-Oxide-Semiconductor) is a type of memory used to store BIOS settings.
• BIOS is a firmware that initializes hardware components during the booting process

• CMOS is a type of memory used to store BIOS settings

• BIOS settings can be accessed and modified through the BIOS setup utility

• CMOS ...read more
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Q2. User onboarding
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Computer hardware networking

Hardware and networking technical issues and application problems