10+ TS Mobility Interview Questions and Answers

A set of technical questions related to desktop support engineering.

• APIPA is Automatic Private IP Addressing used when DHCP server is not available.

• Subnet mask is used to divide an IP address into network and host portions.

• IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• There are two types of OS installation: clean installation and upgrade installation.

• BIOS is a firmware that initializes hardware during bootup. CMOS battery is used to power the BIOS settings.

• HDD ...read more

Questions related to networking and technical support.

• Router connects multiple networks and switches connect devices within a network.

• TCP is a connection-oriented protocol while UDP is connectionless.

• SMTP uses port number 25 and POP3 uses port number 110.

• Printer is a device that produces a hard copy of digital documents.

• To add a new printer, go to Control Panel > Devices and Printers > Add a Printer.

• BSOD (Blue Screen of Death) is an error screen displayed on Windows systems.

• T...read more

Outlook is a personal information manager from Microsoft used for email, calendar, contacts, and tasks.

• Open Outlook and click on File > Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

• Configure server settings if necessary

• Test the account to ensure it is working properly

DHCP assigns IP addresses to devices on a network. DNS translates domain names to IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol

• It automatically assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• It translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet

Intune is a cloud-based service by Microsoft for managing mobile devices and applications.

• Intune helps organizations manage the mobile devices and applications used by their employees.

• It allows for remote management of devices, including enforcing security policies and installing software updates.

• Intune can be used to manage devices running on various platforms, such as Windows, iOS, and Android.

• It provides features like mobile device management (MDM), mobile application mana...read more

MDM mobile refers to Mobile Device Management software used to manage and secure mobile devices in an organization.

• MDM mobile is used to remotely manage and secure mobile devices such as smartphones and tablets.

• It allows IT administrators to enforce security policies, deploy applications, and monitor device usage.

• Examples of MDM mobile software include AirWatch, MobileIron, and Microsoft Intune.

BSOD stands for Blue Screen of Death, a Windows operating system error screen.

• BSOD is a stop error screen that appears when a critical system error occurs in Windows operating systems.

• It is often caused by hardware failures, driver issues, or software conflicts.

• Examples of BSOD error messages include 'IRQL_NOT_LESS_OR_EQUAL' and 'KERNEL_SECURITY_CHECK_FAILURE'.

An incident is an unplanned event that disrupts normal operations, while SR stands for Service Request which is a formal request for something to be done.

• An incident is typically a problem or issue that needs to be resolved quickly to minimize impact on operations

• Service Requests are formal requests for new services, changes to existing services, or information

• Examples of incidents include network outages, software crashes, and hardware failures

• Examples of Service Requests in...read more

BIOS (Basic Input/Output System) is a firmware used to perform hardware initialization during the booting process. CMOS (Complementary Metal-Oxide-Semiconductor) is a type of memory used to store BIOS settings.

• BIOS is a firmware that initializes hardware components during the booting process

• CMOS is a type of memory used to store BIOS settings

• BIOS settings can be accessed and modified through the BIOS setup utility

• CMOS battery is used to power the CMOS memory to retain setting...read more

A ticking tool is a software used for monitoring and tracking issues or tasks in a systematic manner.

• Ticking tools help in organizing and prioritizing tasks for efficient resolution.

• They often include features like ticket creation, assignment, status tracking, and resolution.

• Popular ticking tools include Jira, ServiceNow, and Zendesk.