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I am currently working at XYZ Corporation as a Service Desk Engineer.
XYZ Corporation is a multinational IT company.
I provide technical support to internal employees for hardware and software issues.
I troubleshoot network connectivity problems and escalate complex issues to higher-level support teams.
I have 5 years of work experience in IT support roles.
5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Skilled in providing technical support to end-users
Experience in managing service desk tickets and escalations
There are 5 engineers in the team.
Team consists of 5 engineers
Each engineer has specific roles and responsibilities
Collaboration and communication are key in team dynamics
I typically face around 10-15 problems/tickets on a daily basis.
On average, I handle 10-15 tickets per day
The number of tickets can vary depending on the complexity of the issues
I prioritize and resolve tickets based on urgency and impact on users
Examples of tickets include software installation, network connectivity issues, and hardware malfunctions
Evision Technoserve interview questions for popular designations
I do not have the exact number of desktops and laptops with make and model names.
I do not have the exact number of desktops and laptops
Make and model names are not available
I have a strong technical background, excellent problem-solving skills, and a proven track record of providing exceptional customer service.
Extensive experience in troubleshooting technical issues
Strong communication skills for effectively assisting customers
Proven ability to work well under pressure and meet deadlines
Certifications in relevant technologies such as ITIL or CompTIA
Get interview-ready with Top Evision Technoserve Interview Questions
The number of servers and their model names vary depending on the organization's infrastructure.
Number of servers can range from a few to hundreds or even thousands.
Common server models include Dell PowerEdge, HP ProLiant, and IBM System x.
Virtual servers may also be used in addition to physical servers.
I am currently earning $50,000 per year.
Be honest about your current salary
Avoid providing exact figures if uncomfortable
Focus on discussing your skills and experience instead
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring
Relocation
The latest version of antivirus software is typically released by the vendor to provide improved protection against new threats.
Regularly check the website of your antivirus software vendor for updates
Enable automatic updates to ensure you have the latest version
Examples: Norton Antivirus 2021, McAfee Total Protection 2022
I support both system and user related technical issues for various software applications.
Provide technical assistance to users experiencing software-related issues
Troubleshoot system errors and malfunctions
Assist with software installations and updates
Train users on how to use software applications effectively
We have a total of 50 servers, including Dell PowerEdge R740 and HP ProLiant DL380 Gen10 models.
Total of 50 servers
Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10
The reporting manager's name is John Smith.
Reporting manager's name is John Smith
He has been in the role for 2 years
He is known for his strong leadership skills
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The duration of Evision Technoserve interview process can vary, but typically it takes about less than 2 weeks to complete.
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Rating in categories
Desktop Support Engineer
19
salaries
| ₹0.6 L/yr - ₹3 L/yr |
System Engineer
7
salaries
| ₹2.2 L/yr - ₹2.8 L/yr |
Service Desk Engineer
6
salaries
| ₹1.2 L/yr - ₹2.5 L/yr |
System Administrator
5
salaries
| ₹2 L/yr - ₹4.8 L/yr |
Network Engineer
5
salaries
| ₹2 L/yr - ₹3 L/yr |
Infosys
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