Evision Technoserve Interview Questions, Process, and Tips

The question is likely asking for information about a device without specifying the server or model name.

• Ask for clarification on what specific information is needed

• Provide general information about devices without server or model names

• Offer to troubleshoot or gather more details to identify the device

The reporting manager for the Service Desk Engineer position is John Smith.

• Reporting manager's name is John Smith

• He has been with the company for 5 years

• He is known for his strong leadership skills

Yes, I have a CompTIA A+ certification.

• CompTIA A+ certification obtained in 2018

• Certification covers hardware, software, networking, and security

• Validates knowledge and skills in IT support roles

We use various diploma softwares for different functions such as ticketing, remote access, and monitoring.

• Ticketing software like ServiceNow or Jira

• Remote access tools like TeamViewer or AnyDesk

• Monitoring tools like SolarWinds or Nagios

The team consists of 10 engineers with diverse technical backgrounds and expertise.

• The team is composed of 10 engineers

• Each engineer has a different technical background and expertise

• The team collaborates to provide technical support for various issues

We have a total of 50 servers, including models Dell PowerEdge R740 and HP ProLiant DL380 Gen10.

• Total number of servers: 50

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

Symantec Endpoint Protection

• Symantec Endpoint Protection is the antivirus used in our company

• It provides advanced threat protection for endpoints

• It includes features like antivirus, firewall, intrusion prevention, and more

The latest version of antivirus software is typically updated regularly to provide protection against the latest threats.

• Antivirus software should be regularly updated to ensure protection against new threats

• Common antivirus software providers include Norton, McAfee, Avast, and Bitdefender

• Check the official website of the antivirus software for the latest version information

I have a strong technical background, excellent problem-solving skills, and a proven track record of providing exceptional customer service.

• Strong technical background in IT support

• Proven track record of providing exceptional customer service

• Excellent problem-solving skills

• Certifications in relevant technologies (e.g. CompTIA A+)

• Experience working in a fast-paced service desk environment

I receive my salary through direct deposit into my bank account.

• I receive my salary through direct deposit

• I do not receive my salary in cash

• My salary is deposited into my bank account

I am currently working at XYZ Corporation as a Desktop Support Engineer.

• XYZ Corporation

• Desktop Support Engineer role

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing desktop support to end users

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring desktops, laptops, and peripherals

• Knowledge of operating systems such as Windows and Mac OS

• Familiarity with ticketing systems and ITIL practices