TaskUs Interview Questions and Answers

Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.

• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formula for attrition rate is: Attrition Rate = (Opening Headco...read more

Presenting WBR to client with new team not meeting metrics

• Acknowledge the current performance of the team and explain the reasons for not meeting metrics

• Highlight any improvements or progress made by the team in the short time they have been together

• Discuss the action plan in place to address the performance issues and improve metrics

• Emphasize the team's potential and commitment to achieving the desired results

• Seek feedback and input from the client on how to better support t...read more

AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.

• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• For example, implementing call scripts, providing regular f...read more

The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.

• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivity, attendance, and adherence to company policies are cons...read more

The latest operating system is Windows 11 and troubleshooting hardware and software involves identifying and resolving issues with computer components and programs.

• Stay updated on the latest operating system versions and features

• Use diagnostic tools to identify hardware and software issues

• Update drivers and software to fix compatibility problems

• Check for malware and viruses that may be causing issues

• Provide user support and guidance on troubleshooting steps

Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.

• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, conducting regular audits, and training staff on proper in...read more