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Fusion CX Customer Service Associate Interview Questions and Answers

Updated 2 Nov 2024

Fusion CX Customer Service Associate Interview Experiences

9 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about the last day
  • Q2. Last vocation how u spent
Round 2 - HR 

(2 Questions)

  • Q1. How long will you work
  • Q2. Client level is the toughest

Interview Preparation Tips

Topics to prepare for Fusion CX Customer Service Associate interview:
  • Sales
  • Soft Skills
Interview preparation tips for other job seekers - Be confident
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction Tell about yourself
  • Q2. Where do you see yourself after 5 years.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self INTRODUCTION
  • Q2. The First Question was asked about my first work

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD EXPRIENCE
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience in which field

Interview Preparation Tips

Interview preparation tips for other job seekers - Just excellent experience

Fusion CX interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service Associate (Csa)

 (1)

 Customer Service Representative

 (3)

 Customer Service Executive

 (3)

 Customer Support Associate

 (3)

 Customer Care Associate

 (1)

 Customer Care

 (1)

 Associate

 (2)

I applied via Referral and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction(Tell me about yourself)
  • Q2. What is Meesho?
  • Ans. 

    Meesho is an online reselling platform that enables individuals to start their own businesses by selling products through social media platforms.

    • Meesho allows users to browse and select products from various categories such as fashion, home decor, electronics, etc.

    • Users can create their own online stores and share product listings with their contacts on social media platforms like WhatsApp, Facebook, and Instagram.

    • The ...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. They will give you a topic, you have to say few sentences about those topic
  • Q2. Why you want to join BPO?
Round 4 - Client Interview 

(1 Question)

  • Q1. Tell me about yourself?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Just normally ask about your background and experience related etc
  • Q2. Tell me about your self which means they want to know about your experience and qualification
  • Q3. Hr asked about your strength etc
Round 3 - Technical 

(2 Questions)

  • Q1. There is a versant test
  • Q2. Normally you will get to listen and solve the query after that

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher you will get the best environment if you think to start your journy with this organization,
And experience candidate will get the best management and guidance.

Customer Service Associate Jobs at Fusion CX

View all

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduced ourself and what was your expected salary?
  • Q2. Why you join bpo, Didi you know something about BPO? DID YOU WANT TO DO JOB FOR SHORT TERM OR LONG? IS THEIR ANY HOLIDAY YOU NEED? DID YOU HAVE PLAN FOR TAKING LEAVE FOR EXAM OR HOLIDAY TOUR RECENTLY...

Interview Preparation Tips

Interview preparation tips for other job seekers - * Be confident on your self during any question asked be HR.

* IN BPO MAIN THING THEY SEE YOUR CONFIDENT

* SECONDLY FIRST COMPLETE QUESTION FROM HR THEN YOU REPLY.

* IMPORTANT WHILE GIVEN INTERVIEW YOUR BACKGROUND NOISE FREE AND TRY GIVE REPLY LOUD AND CLEAR.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Your total introduction
  • Q2. Why you want to join BPO

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a good company for job seekers...interview is not so tough..

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What is called outsoursing
  • Ans. 

    Outsourcing is the practice of hiring an external company to perform a business function that is normally done in-house.

    • Outsourcing can be done for various functions such as customer service, IT, manufacturing, and accounting.

    • It is often done to reduce costs, improve efficiency, and access specialized expertise.

    • Examples of outsourcing include call centers in India, manufacturing in China, and accounting services in the

  • Answered by AI
  • Q2. My introduction
  • Q3. Salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is always like a last chance in first attempt.

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Customer Service Associate interview?
Fusion CX interview process usually has 1-2 rounds. The most common rounds in the Fusion CX interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Fusion CX Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Recruitment, Customer Satisfaction, Customer Support, Fmea and Bengali.
What are the top questions asked in Fusion CX Customer Service Associate interview?

Some of the top questions asked at the Fusion CX Customer Service Associate interview -

  1. What is called outsours...read more
  2. What is Mees...read more
  3. Normally you will get to listen and solve the query after t...read more
How long is the Fusion CX Customer Service Associate interview process?

The duration of Fusion CX Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Fusion CX Customer Service Associate Interview Process

based on 6 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more
Fusion CX Customer Service Associate Salary
based on 207 salaries
₹0.9 L/yr - ₹2.5 L/yr
53% less than the average Customer Service Associate Salary in India
View more details

Fusion CX Customer Service Associate Reviews and Ratings

based on 97 reviews

3.6/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.3

Salary

3.3

Job security

3.3

Company culture

2.9

Promotions

3.3

Work satisfaction

Explore 97 Reviews and Ratings
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