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Fusion CX
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78 Fusion CX Jobs
Customer Service Associate
Fusion CX
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Service Associate - Kolkata - Fusion CX Careers Customer Service Associate Kolkata
Ready to make a meaningful impact on customer experience in a dynamic environmentFusion CX is hiring Customer Service Associates in Kolkata, and we re looking for motivated individuals to join our team. With a commitment to quality and inclusivity, Fusion CX provides an excellent opportunity to grow your skills and career. If you re a woman seeking customer service associate jobs in Kolkata and ready to support customers through voice, chat, and email channels with a passion for problem-solving, apply now for this job vacancy in Kolkata and start your journey with us!
Job Descriptions Role responsibilities Customer Service Associate in Fusion CX Kolkata:
- Manage Voice Support, Chat, and Email applications for Customer Support
- Answer customer inquiries and resolve issues
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales and customer service problems.
- Provide product and service information.
- Processing forms, orders, and applications requested by the customers.
- Identifying and escalating priority issues and reporting them to management as needed.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Documenting details of comments, inquiries, complaints, and actions taken.
Preferred candidate profile for Customer Service Associate role in Kolkata:
- Bachelor s degree
- 6 months to 1 year of customer service experience
- Freshers are also welcome.
- Excellent communication skills, including verbal/Written with proper grammar in English and Hindi
- Good computer and typing (28-30 wpm) skills
- Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.
At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the dedication of our team members. Here s why Fusion CX is the right place for you:
- Diversity Inclusivity : We value a supportive environment where all employees thrive, making this role exclusive to women.
- Career Advancement : As a growing company, Fusion CX provides opportunities for professional development and growth within the customer service field.
- Competitive Benefits : Enjoy a fixed CTC with added perks in a full-time, permanent role.
Don t miss the chance to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and grow your career with a CX transformation company!
Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.
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Employment Type: Full Time, Permanent
Read full job descriptionFusion CX Interview Questions & Tips
Prepare for Fusion CX Customer Service Associate roles with real interview advice
Top Fusion CX Customer Service Associate Interview Questions
Q1. 2- What is BPO and it's complete name?
asked in
Customer Care Executive interview
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in
Customer Care Executive interview
Q3. Are you comfortable to solve customer queries over email or phone?
asked in
Customer Care Executive interview
What people at Fusion CX are saying
Rating based on 100 Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Likes
Job Stability and IJP is the two thing I like most about the company
- Job security - Good
Dislikes
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
- Skill development - Poor
+1 more
Customer Service Associate salary at Fusion CX
reported by
226
employees
₹1
L/yr - ₹2.4
L/yr
52%
less
than the average Customer Service Associate Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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