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Customer Service Associate
Ninety One Cycle
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A passionate individual who is excited about solving any issues faced by our costumes and be proactive in ensuring that our customers have the best experience with our cycles.
Role & Responsibilities: - Respond to customer queries via email, phone call, and any other mandated channel
- Keep track of deadlines and ensure that customers issues are resolved in time
- Work with different departments to find optimum solutions
- Improve customer experience and quality of service
- Be proactive in recording customer inquiries and feedback
- Passion for helping customers and resolving issues faced by customers
- Proficiency with MS Office
- Ability to work well in a team environment
- Ability to speak well to customers
- Proficient in Hindi and English required, knowledge of any other Southern languages is a plus
- Prior experience in customer service and knowledge of customer care software such as Freshdesk preferred
Employment Type: Full Time, Permanent
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What people at Ninety One Cycle are saying
What Ninety One Cycle employees are saying about work life
based on 22 employees
Flexible timing
Monday to Saturday
Within country
Day Shift
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