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2150 Amazon Jobs

Customer Service Associate

0-3 years

Chennai

1 vacancy

Customer Service Associate

Amazon

posted 4d ago

Job Description

Customer Support Specialist - Kindle Direct Publishing (French-Speaking)
Overview:
Amazons Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front-line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.

Key job responsibilities
* Process and respond to emails, phone calls and chats received from publishers in French and English
* Investigate payment concerns brought up by English and French-speaking customers
* Demonstrate clear and polite written and verbal communication
* Maintain a positive and professional demeanor at all times
* Meet or exceed all quality, productivity, and time management goals as set by management.
* Follow all site performance and behavior expectations as outlined by management.
* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
* Follow company policies and processes in order to process customer requests appropriately
* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
* Escalate customer issues appropriately and in a timely manner
* Proactively communicate system & process issues
* Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
* Contact appropriate teams as needed for systemic issues
* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
* Flexibility to work shifts including overnight and weekends
* B2 certification in French.
* Must be fluent in French and English in written and verbal communication
* Should be willing to work from the office as VCC is not available.
* Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
* Adequate communication skills.
* Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
* Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
* Must possess adequate analytical skills
* Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems.
* Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions.
* Must have high speed internet services that comply with the below recommendation:
* An Octane 2. 0 score of 30, 000 or greater
* Network latency of 150 ms or less
* Download speed of 3 Mbps or greater
* At least 8 GB of RAM, with 3 GB available for Salesforce browser tabs


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Customer Service Associate roles with real interview advice

Top Amazon Customer Service Associate Interview Questions

Q1. What is the difference between a good customer service and bad customer service?
Q2. What's the role of customer service associate?
Q3. If a problem how long prolong and hold the calo
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What people at Amazon are saying

4.2
 Rating based on 1.2k Customer Service Associate reviews

Likes

It was great , but there was no bloody security about it. Worst part is even those recieved extension who passed away lower in graduation. Just because I was sick ko extension was given . Even after submitting the medical certificate at the date . Very unfair

  • Skill development - Excellent
  • +3 more
Dislikes

Will expect you to read the above

  • Job security - Bad
  • +1 more
Read 1.2k Customer Service Associate reviews

Customer Service Associate salary at Amazon

reported by 4.1k employees
₹0.6 L/yr - ₹5 L/yr
18% more than the average Customer Service Associate Salary in India
View more details

What Amazon employees are saying about work life

based on 24.9k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Chennai Office Location

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40,3rd Floor, SP Infocity M G R Salai, Perungudi Kandanchavady, Chennai Chennai
600096

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