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17 Laundryheap Jobs

Customer Service Associate (Rotational Shifts)

2-5 years

Bangalore / Bengaluru

1 vacancy

Customer Service Associate (Rotational Shifts)

Laundryheap

posted 1mon ago

Job Description

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns (mostly nights).

You ll make a difference:

The Customer Service - Associate will be responsible for communicating with customers and ensuring that an appropriate response/solution is given to all issues, concerns, questions, and compliments to guarantee customer satisfaction and brand loyalty.

The roles & responsibilities can be broadly outlined as follows:

  • Responding accurately and timely through all communication channels, including email / live chat.
  • Maintaining customer contact for all conversations escalated.
  • Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
  • Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity.
  • Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
  • Creating invoices through the online ordering system.
  • Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
  • Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
  • Working closely with account managers to ensure the customer s needs are exceeded and feedback is communicated to all stakeholders.

Minimum Skills Required:

  • Relevant years of experience should be between 2-5 years.
  • 2+ years of experience in customer service and escalation management (Chat/Email).
  • High Proficiency in English (both spoken and written).
  • Prior contact with Intercom or any other relevant software.
  • Email / live chat customer support experience.
  • Proficient Google Sheets skills.
  • Exceptional analytical and organizational skills.
  • Experienced in the investigation of quick resolution and escalation.
  • To-do attitude and problem-solving state of mind.
  • Strong multitasking skills in a high-energy environment.
  • Customer-orientated.
  • Be flexible and supportive of the team.

Desired Skills & Experience:

  • Former experience in a tech start-up.
  • Able to continually seek improved ways of working.
  • Experience of working in a fast pace, customer service environment.
  • Analytical with an understanding/ passion for data-driven decisions.
  • Empathetic and passionate with a desire to develop.
  • Speed, flexibility, and agility.
  • Ability to work independently in a rapidly changing environment.

Work Schedule and Patterns:

  • 9-hour shift (8 working hours)
  • 5 days a week (2 week-offs based on rota)
  • Night Shifts (05:30 PM to 02:30 AM IST, 08:30 PM to 05:30 AM IST, 01:30 AM to 10:30 AM IST)
  • Office-based role

Benefits:

  • Night shift allowance (apart from the CTC)

Note:

  • Bengaluru-based immediate joiners are preferred.
  • Designation may vary based on organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!


Employment Type: Full Time, Permanent

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Laundryheap Interview Questions & Tips

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What people at Laundryheap are saying

1.0
 Rating based on 1 Customer Service Associate review

Likes

Good salary with on time payment, period! And absolutely no other benefits/coverage/insurance etc (since it's a startup). Also, good infrastructure (office space/environment) since they work from a co-working space. (WeWork building)

  • Salary - Good
Dislikes

Don't get excited by the few positive reviews you see here. I know for a fact it's posted by individuals who "run" the place and not who got hired through the usual/normal process. The management is actually filled with folks who are not just highly qualified but also have good skills, knowledge and have degrees from foreign univ..Read More

  • Skill development - Bad
  • +3 more
Read 1 Customer Service Associate review

Customer Service Associate salary at Laundryheap

reported by 2 employees with 6-11 years exp.
₹4.8 L/yr - ₹6.1 L/yr
87% more than the average Customer Service Associate Salary in India
View more details

What Laundryheap employees are saying about work life

based on 17 employees
58%
67%
91%
50%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

Laundryheap Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Job Training
Free Transport +6 more
View more benefits

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