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Engaged Employer

Amazon

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4.1

based on 25.2k Reviews

Video summary

Top Rated Mega Company - 2024

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Amazon Customer Service Associate Reviews

Updated 2 Mar, 2025

Overall Rating

4.2/5

based on 1.3k reviews

Rating distribution

768 (61.0%)

283 (22.5%)

114 (9.1%)

31 (2.5%)

62 (4.9%)

Category Ratings

4.4

Company culture

4.2

Work-life balance

4.1

Salary

4.0

Skill development

4.0

Work satisfaction

3.9

Job security

3.6

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

78% employees reported

Rotational Shift

72% employees reported

Flexible timing

59% employees reported

No travel

84% employees reported

View more detailed insights

Gender based rating

4.2

Rated by Women

515 reviews

4.3

Rated by Men

655 reviews

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Customer Service Associate Jobs at Amazon

View all

Customer Service Associate

Bangalore / Bengaluru

1-4 Yrs

₹ 0.5-3 LPA

Customer Service Associate

Chennai

0-3 Yrs

Not Disclosed

Customer Service Associate

Chennai

0-3 Yrs

Not Disclosed

Customer Service Associate

Chennai

0-3 Yrs

Not Disclosed

People also ask about Amazon's Customer Service Associates

Is Amazon a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 1.3k employee reviews, it's clear that most customer service associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.6. Read reviews about company culture and career growth on AmbitionBox.

Does Amazon pay their Customer Service Associates well?

According to AmbitionBox reviews, Amazon customer service associates rate their salary and benefits at 4.1 out of 5, based on 1.3k reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service associates salaries here and to read reviews specifically about salary and benefits at Amazon for customer service associates, click here .

How is the work culture at Amazon for Customer Service Associates?

Work culture at Amazon for customer service associates is rated 4.4 out of 5 by 1.3k employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service associates, click here .

How is the job security at Amazon for Customer Service Associates?

Based on 1.3k reviews on AmbitionBox, Amazon's customer service associates rate job security at 3.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Amazon. To read reviews about job security at Amazon for customer service associates, click here .

Is work from home available to Customer Service Associates at Amazon?

According to AmbitionBox, 78% of Amazon's customer service associates work from home permanently, 11% work from the office, and 11% follow a hybrid model, based on 121 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

How do I get a job at Amazon as a Customer Service Associate?

To get a job at Amazon as a Customer Service Associate, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Amazon interview questions and practice your responses to prepare thoroughly.

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Amazon Customer Service Associate Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1.3k Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 72% of employees reported the workin...Read more