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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

About
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1.3L
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Amazon Customer Service Associate New Delhi Reviews

Updated 10 Dec, 2024

Overall Rating

4.5/5

based on 12 reviews

Rating distribution

5

6 (60.0%)

4

2 (20.0%)

3

1 (10.0%)

2

0 (0%)

1

1 (10.0%)

Category Ratings

4.5

Work-life balance

4.4

Company culture

4.4

Skill development

4.3

Work satisfaction

4.2

Salary

4.1

Job security

3.9

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

57% employees reported

Strict (2pm - 11pm)

21% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

3.2

Rated by Women

4 reviews

4.7

Rated by Men

6 reviews

Amazon is rated 4.5 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

Amazon is rated 4.5 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Customer Service Associate in New Delhi

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2024

Likes

Work and life balance

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not applicable

Work Details

Work policy: Na

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Mar 2024

Likes

Yes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not any specific reason to dislike amazon

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Amazon

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Customer Service Associate in New Delhi

Contractual

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Aug 2023

Likes

I really appreciate their work culture.

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

very less chances for growth and promotion.

Promotions - Poor

Top Amazon Customer Service Associate Interview Questions

asked in Customer Service Associate interview

Q1. What is the difference between a good customer service and bad customer ser ... read more

View answers (143)

asked in Customer Service Associate interview

Q2. What's the role of customer service associate?

View answers (34)

Get interview-ready with top interview questions

View all 37 questions

asked in Customer Service Associate interview

Q3. If a problem how long prolong and hold the calo

View answers (31)

asked in Customer Service Associate interview

Q4. How will you deal if the customer is angry?

View answers (8)

asked in Customer Service Associate interview

Q5. Wich programming languages do you use in your work

View answers (14)

Customer Service Associate in New Delhi

Contractual

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Mar 2023

Likes

Overall it's good.

Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Contractual system.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi (working remotely)

Full Time

·

Kyc support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 14 Mar 2024

Likes

Work-life balance - Good

Dislikes

Skill development - Poor
Work satisfaction - Poor
Company culture - Poor

Overall Rating

Customer Service Associate in New Delhi

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 May 2022

Likes

Worst management and hr...no real feedback mechanism...just for show

Dislikes

Too much politics

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Not good

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 17 Dec 2021

Likes

Team work Takes everyone equally Amazing Hr and helps

Salary - Excellent
Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Shift timings Shift shuffle every month

Job security - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Service Associate in New Delhi

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2022

Likes

Wfh facility and independent culture

Skill development - Good

Dislikes

Use and throw culture of contract jobs

Job security - Bad
Promotions - Poor

Discover interview dos and don'ts from real experiences

Customer Service Associate in New Delhi

Technical Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 20 Mar 2021

Likes

I am setisfy with everything.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing.

Work Details

Very good.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Apr 2024

Likes

nice work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday

More about working at Amazon

#1 Best Mega Company - 2022

#1 Best Mega Internet/Product Company - 2022

#1 Best Mega Company - 2021

#1 Best Mega Internet Company - 2021

HQ - Seattle,Washington, United States
Internet
1 Lakh+ Employees (India)
Public
Media & Entertainment
Software Product
IT Services & Consulting
Emerging Technologies
Logistics
Urban Transport
Retail

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Amazon Customer Service Associate Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 57% of employees reported the working ...days at Amazon as Rotational Shift. 83% employees reported the work timings at Amazon as Strict timing. Read more

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Amazon Customer Service Associate New Delhi Reviews

Amazon Customer Service Associate Salaries in New Delhi

based on 408 salaries

₹0.6 L/yr - ₹6.2 L/yr

18% more than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Amazon Customer Service Associate New Delhi

Job/Soft skill training

2 total responses

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

Stock options

0 total responses

View All

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