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based on 23.8k Reviews

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Amazon Customer Care Executive Reviews

based on 257 reviews
Updated 6 Dec, 2024

Overall Rating

4.4/5
How AmbitionBox ratings work?

Category Ratings

4.3

Company culture

4.3

Salary & Benefits

4.2

Work-Life balance

4.2

Skill development

4.2

Work Satisfaction

4.1

Job Security

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Care Executive Reviews

257 reviews found

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Top Amazon Customer Care Executive Interview Questions

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Q1. What is customer service, how do we deal with customer ... read more
View answers (9)
Q2. can you communicate with customers of rage behaviour in ... read more
View answers (2)

Get interview-ready with top interview questions

View all 16 questions
Q4. What does the phrase One on One mean?
View answers (2)
Q5. Is T20 Cricket killing Real Cricketing Skills?
View answers (2)
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People also ask about Amazon's Customer Care Executives

Is Amazon a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 257 employee reviews, it's clear that most customer care executives have a positive experience working at Amazon. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.9. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Customer Care Executives well?
According to AmbitionBox reviews, Amazon customer care executives rate their salary and benefits at 4.3 out of 5, based on 257 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer care executives salaries here and to read reviews specifically about salary and benefits at Amazon for customer care executives, click here.
How is the work culture at Amazon for Customer Care Executives?
Work culture at Amazon for customer care executives is rated 4.3 out of 5 by 257 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer care executives, click here.
How is the job security at Amazon for Customer Care Executives?
Based on 257 reviews on AmbitionBox, Amazon's customer care executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer care executives, click here.
Is work from home available to Customer Care Executives at Amazon?
According to AmbitionBox, 92% of Amazon's customer care executives work from home permanently, 4% work from the office, and 4% follow a hybrid model, based on 23 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Amazon for customer care executives, click here.

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Work Policy for Amazon Customer Care Executive

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Workplace policy may vary based on Department, Designation and Location.

based on 23 reviews in last 6 months

Permanent work from home

Permanent work from home

92%
Work from office

Work from office

4%
Hybrid

Hybrid

4%

3 days/week from office

4%

Gender Based Ratings for Amazon Customer Care Executive

based on 240 reviews
4.4
Rated by 103 Women

Rated 4.4 for Company Culture and 4.4 for Salary & Benefits

women
4.4
Rated by 137 Men

Rated 4.2 for Salary & Benefits and 4.2 for Company Culture

men

Working Days for Amazon Customer Care Executive

based on 257 reviews
Rotational Shift
55%
Monday to Friday
29%
Monday to Saturday
10%
Other
5%
Alternate Saturday off
1%

Work Timings for Amazon Customer Care Executive

based on 257 reviews
Flexible timing
Strict (9am - 5pm)
Strict (11pm - 8am)
59%
5%
3%
33% employees reported other strict timings

Shift Timings for Amazon Customer Care Executive

based on 257 reviews
Day shift
Night shift
68%
32%

Business Travel for Amazon Customer Care Executive

based on 257 reviews
No travel
77%
Within city
16%
Within country
4%
International travel
3%
Amazon Customer Care Executive Salary
based on 629 salaries
₹0.8 L/yr - ₹6.2 L/yr
34% more than the average Customer Care Executive Salary in India
View more details
cab
Office cab/shuttle
36 total responses
freemeal
Free meal
23 total responses
onsite
International/On-site exposure
13 total responses
joining
Joining bonus
11 total responses
+26 more benefits
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