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Engaged Employer

Amazon

Compare

4.1

based on 25.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

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Amazon Customer Care Executive Pune Reviews

Updated 30 Nov, 2023

Overall Rating

4.3/5

based on 12 reviews

Rating distribution

6 (50.0%)

4 (33.3%)

2 (16.7%)

0 (0%)

Category Ratings

4.7

Company culture

3.9

Work satisfaction

3.5

Work-life balance

3.2

Salary

2.8

Skill development

2.8

Promotions

2.7

Job security

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

74% employees reported

Flexible timing

78% employees reported

No travel

89% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

2 reviews

4.2

Rated by Men

10 reviews

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12 reviews found

Sort by: Popular

Customer Care Executive in Pune

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 08 Oct 2023

Likes

The nature of this company is good.

Work satisfaction - Good
Company culture - Excellent

Dislikes

The pay scale is very less. No growth opportunity for tenured people. No job security. 3-4 years back, it was grat place to work but now it has changed a lot.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 04 Sep 2021

Likes

Tenured agent face more pressure

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

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Customer Care Executive in Pune

Customer Service Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Mar 2021

Likes

I am very much satisfied with amazon this is a place to do job, and i had no stress during my shift they really takecare of their employees

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

They did not give oppurtunity to good employees during covid time they hire in bulk or terminate in bulk as well but did not permanent a good employees

Work Details

Its great

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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View all 17 questions

Customer Care Executive in Pune

Development centre Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 10 Feb 2022

Likes

Work culture is great. Directly under Amazon load is less and managment is great too. Lot of flexibility

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Not much like any other company discipline is strict have to be cautious on every move and what you say.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Apr 2021

Likes

Amazon is amazing company

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

The job is interesting, I learnt everything on the Job

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Pune

Contractual

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 30 Nov 2023

Likes

Salary - Good
Company culture - Good

Dislikes

No job security. Most of the time they hire on contractual basis and later on let go the employee, leaving him completely at loss with huge tension of job search even after performing well above the creteria.

Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Customer Care Executive in Pune

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 11 Sep 2018

Likes

good for beginners. but only if you are ready to take calls for 8 long hours.

Dislikes

mandatory OT

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

too hectic and boring. specially IN calls process

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Care Executive in Pune

Technology / IT Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Nov 2020

Likes

Good

Salary - Good
Job security - Excellent
Promotions - Good
Company culture - Excellent
Work-life balance - Good

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Customer Care Executive in Pune

Customer service. Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jun 2018

Likes

EVERYTHING. The Work environment, people, staff, everything is perfect. Amazon doesn't force employees for work. It's a stressless job.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NOTHING.

Work Details

Always a Day 1!

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Amazon is a very happening place. Working at Amazon is always so compelling.

Customer Care Executive in Pune

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Dec 2017

Likes

Good meal , a proper heavy balanced lunch or dinner that keeps one energetic throughout the shift. Good Taj Mahal tea bags for refreshment during breaks. Floors are good, neat and clean . The company also keeps plenty of snacks in the cafetaria.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

more and more incentives should be given for motivation

Work Details

exciting

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Pune

bpo Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Mar 2018

Likes

nice place

Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

good to work

Salary - Poor

Work Details

nice

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Sep 2023

Likes

I don't want to comment

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

I don't want to comment

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Amazon Customer Care Executive Reviews by Locations

Amazon Pune Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 74% of employees reported the working ...Read more