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based on 25.2k Reviews

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Amazon Customer Service Executive Reviews

Updated 3 Mar, 2025
Overall Rating
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4.2/5
based on 588 reviews

Rating distribution

Category Ratings

4.3

Company culture

4.2

Salary

4.2

Work-life balance

4.1

Work satisfaction

4.0

Job security

4.0

Skill development

3.8

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

Permanent work from home

87% employees reported

Rotational Shift

Rotational Shift

58% employees reported

Flexible timing

Flexible timing

61% employees reported

No travel

No travel

80% employees reported

View more detailed insights

Gender based rating

4.2
female

Rated by Women

254 reviews

4.2
male

Rated by Men

270 reviews

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Top Mentions in Amazon Customer Service Executive Reviews
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588 reviews found

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stubbornpanda
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2w (edited)
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Gave Amazon OA, still waiting for their response
Hey there, I gave amazon OA and work assessment around 30th Jan, 2024, after that I got an email saying successfully completed OA, but then I am still waiting and there is no response. (Almost 2 weeks) Any ... read more
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Top Amazon Customer Service Executive Interview Questions

asked in Customer Service Executive interview
Q1. What's mortor nd what is concrete nd wht is the setting time of concrete Mi ... read more
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asked in Customer Service Executive interview
Q2. How you speak with your customers
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asked in Customer Service Executive interview
Q3. When can you say the grapes is a tree ?
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asked in Customer Service Executive interview
Q4. The process of transforming any key or a string of the characters into the ... read more
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asked in Customer Service Executive interview
Q5. What seles excutive work?
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Read Amazon Customer Service Executive Reviews based on locations

4.3
 Hyderabad / Secunderabad

 (87)

4.1
 Pune

 (85)

4.2
 Noida

 (35)

4.7
 Coimbatore

 (16)

4.6
 Indore

 (12)

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People also ask about Amazon's Customer Service Executives

Is Amazon a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 588 employee reviews, it's clear that most customer service executives have a positive experience working at Amazon. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.8. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Customer Service Executives well?
According to AmbitionBox reviews, Amazon customer service executives rate their salary and benefits at 4.2 out of 5, based on 588 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service executives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service executives, click here .
How is the work culture at Amazon for Customer Service Executives?
Work culture at Amazon for customer service executives is rated 4.3 out of 5 by 588 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service executives, click here .
How is the job security at Amazon for Customer Service Executives?
Based on 588 reviews on AmbitionBox, Amazon's customer service executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer service executives, click here .
Is work from home available to Customer Service Executives at Amazon?
According to AmbitionBox, 87% of Amazon's customer service executives work from home permanently, 9% work from the office, and 4% follow a hybrid model, based on 56 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

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Amazon Customer Service Executive Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 588 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 58% of employees reported the working... days at Amazon as Rotational Shift. 61% employees reported the work timings at Amazon as Flexible timing. Read more

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Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹6 L/yr
15% more than the average Customer Service Executive Salary in India
View more details
Employee Benefits for Amazon Customer Service Executive
cab
Office cab/shuttle
53 total responses
freemeal
Free meal
36 total responses
onsite
International/On-site exposure
11 total responses
joining
Joining bonus
2 total responses
+26 more benefits
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