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Amazon Customer Service Executive Interview Questions, Process, and Tips
Top Amazon Customer Service Executive Interview Questions and Answers
- Q1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of cement sand and aggregate nd water
- Q2. How you speak with your customers
- Q3. When can you say the grapes is a tree ?
Amazon Customer Service Executive Interview Experiences
102 interviews found
shubhangi sikarwar
Selected
I applied via Company Website and was interviewed in Sep 2024. There was 1 interview round.
(5 Questions)
- Q1. What your pet name
- Ans.
My pet name is Max, a friendly and loyal golden retriever.
My pet's name is Max
He is a golden retriever
Max is friendly and loyal
- Q2. What your favourite game
- Ans.
My favorite game is chess.
I enjoy the strategic thinking and planning involved in chess.
Playing chess helps improve my problem-solving skills.
I like the competitive aspect of the game.
Chess is a timeless game that can be played both casually and competitively.
- Q3. What is OTP full from
- Ans.
OTP stands for One Time Password.
OTP is a unique code sent to a user's mobile phone or email for verification purposes.
It is commonly used in online transactions, login processes, and account verifications.
OTP is valid only for a single use or for a short period of time to enhance security.
Example: When you log in to your bank account, you may receive an OTP on your phone to confirm your identity.
- Q4. What is your favourite player in India team
- Ans.
My favorite player in the India team is Virat Kohli.
Virat Kohli is known for his exceptional batting skills and leadership qualities.
He has broken numerous records and is considered one of the best batsmen in the world.
Kohli's aggressive playing style and passion for the game make him a fan favorite.
His consistency in all formats of the game sets him apart from other players.
- Q5. What your best friend
- Ans.
My best friend is someone who is always there for me, understands me, and supports me through thick and thin.
My best friend is someone I can trust with anything and everything.
They are always there to listen to me and offer support and advice.
We share common interests and have a lot of fun together.
My best friend is like family to me, and I cherish our friendship deeply.
Interview Preparation Tips
Anonymous
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. What can I help you
- Q2. Any thing else may I help you
- Q3. Is anything elsei can helpu
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Nov 2024. There were 2 interview rounds.
*****
(2 Questions)
- Q1. Introduce your self
- Q2. Tell me about your family
What people are saying about Amazon
(2 Questions)
- Q1. What language I know talk English language only Hindi and Bengali
- Q2. Job white yes ya no
Interview Preparation Tips
Amazon interview questions for designations
Selected
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers with patience and empathy
Proficient in using CRM systems and resolving technical issues
Received multiple awards for outstanding customer service performance
- Q2. Say few sentences on best moment of your life
Get interview-ready with Top Amazon Interview Questions
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. General questions
- Q2. How you spent your last birthday?
(2 Questions)
- Q1. General questions
- Q2. What was your role in previous company ?
English grammer was asked. Time given to complete was enough.
(1 Question)
- Q1. Languages known
Be a Programmer
Sumedh Bagde
Java coding problems
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.
(1 Question)
- Q1. What is the job of a customer service executive?
- Ans.
A customer service executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely manner
Providing information about products or services
Maintaining customer records and updating databases
Ensuring customer satisfaction and retention
Collaborat...
Amazon Interview FAQs
The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Amazon Interviews By Designations
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Interview Questions for Popular Designations
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Amazon Customer Service Executive Interview Process
based on 75 interviews
4 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
- HR Round - 1
- HR Round - 2
Customer Service Executive Interview Questions from Similar Companies
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Amazon Customer Service Executive Reviews and Ratings
based on 569 reviews
Rating in categories
|
Customer Service Associate
4.1k
salaries
|  ₹0.6 L/yr - ₹7.5 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.4 L/yr - ₹6.5 L/yr |
|
Associate
2.5k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Senior Associate
2.4k
salaries
| ₹2.2 L/yr - ₹10.1 L/yr |
|
Software Development Engineer
2k
salaries
| ₹16.5 L/yr - ₹34 L/yr |
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