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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 22 Feb 2025

Top Amazon Customer Service Executive Interview Questions and Answers

View all 13 questions

Amazon Customer Service Executive Interview Experiences

102 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

Certainly! Coding tests are assessments designed to evaluate a candidate's programming skills and problem-solving abilities. They are commonly used by employers and educational institutions as part of their selection or evaluation process.

The exact details of a coding test may vary depending on the purpose and level of the assessment. Here are some common aspects you might expect in a coding test:

1. Programming Languages: The test may require proficiency in specific programming languages such as Python, Java, C++, or JavaScript. Make sure to be familiar with the languages mentioned in the test requirements.

2. Time Limit: Most coding tests are time-constrained, meaning you will be given a certain amount of time to complete the given tasks. The allotted time can range from a few minutes to several hours, depending on the complexity of the problems.

3. Problems or Tasks: Coding tests typically present a set of programming problems or tasks that you need to solve. These problems can vary in difficulty level and may involve concepts like algorithms, data structures, string manipulation, or mathematical calculations.

4. Input and Output: For each coding problem, you will usually need to write a solution that takes certain inputs and produces the expected outputs. It's important to carefully read the problem statement and understand the input/output specifications.

5. Constraints: Sometimes, coding tests come with additional constraints that you must consider while developing your solution. These constraints can be related to memory usage, time complexity, or specific algorithmic approaches.

6. Testing and Evaluation: After writing your solution, it is common for coding tests to include an automatic evaluation process. This evaluation compares the output of your code against the expected output to determine correctness. It may also take into account the performance and efficiency of your code.

7. Collaboration and Resources: In most coding tests, collaboration with others or referring to external resources like online tutorials, forums, or libraries is not allowed. However, the specific rules and permissibility may vary depending on the context of the test.

It's essential to understand the requirements and guidelines of the coding test beforehand. Practice coding problems, review essential programming concepts, and get familiar with the programming language(s) you'll be using. This will boost your confidence and chances of performing well. Good luck with your coding test!

Round 3 - Aptitude Test 

Purpose: Aptitude tests aim to evaluate specific cognitive abilities, such as numerical reasoning, verbal reasoning, abstract reasoning, spatial awareness, logical thinking, and problem-solving skills. These assessments help identify an individual's strengths and weaknesses in these areas

Interview Preparation Tips

Interview preparation tips for other job seekers - An aptitude test is a standardized assessment designed to measure an individual's inherent talents, skills, and potential in various areas. It is often used by employers, educational institutions, and career counselors to gain insight into a person's abilities and predict how well they might perform in certain tasks or professions.

Here are some key details about aptitude tests:
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
-

I was interviewed in Jun 2024.

Round 1 - Assignment 

It was a test of something 1 hour basically English language problems

Round 2 - HR 

(2 Questions)

  • Q1. Tell me About yourself
  • Q2. Describe the room that you currently in

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Do you know someone working in Amazon ?
  • Ans. Yes my big brother was working yet
  • Answered by fearlessrhino
  • Q2. Why do you be a part of Amazon ?
  • Q3. Iam more interested to make my job career in Amazon because many of the life’s and dreams r made by this company I was to join this job . Tqq
Round 3 - Technical 

(4 Questions)

  • Q1. When can you say the grapes is a tree ?
  • Q2. No the grapes is a plant because . The grape plant it has a thin stems not branches to say this was a tree .
  • Q3. What do you mean by hashing ?
  • Ans. 

    Hashing is a process of converting input data into a fixed-size string of characters using a mathematical algorithm.

    • Hashing is commonly used in computer science for data retrieval and security purposes.

    • It is used to map data of arbitrary size to data of a fixed size.

    • Hash functions are designed to be fast and efficient, with minimal collisions.

    • Examples of hashing algorithms include MD5, SHA-1, and SHA-256.

  • Answered by AI
  • Q4. The process of transforming any key or a string of the characters into the other values .
  • Ans. 

    The process of transforming a key or string of characters into other values.

    • Encryption is a common process used to transform data into a different format for security purposes.

    • Decryption is the reverse process of transforming the encrypted data back into its original form.

    • Encoding and decoding are also methods of transforming data into different representations.

    • Examples include AES encryption, Base64 encoding, and Caes...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • About our self
Interview preparation tips for other job seekers - Good morning sir this is Mohammad dilshad from Hyderabad and I glad to join this job to make my communication skills strong and to make my dreams true sir …. Tq sir

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Coding test are typically programming challenges that help technical recruiters .

Round 2 - Aptitude Test 

A standardized assesment that measures a person's capability and potential to learn many new skills.

Round 3 - Group Discussion 

A group discussion is a conversation where participants group member ideas and opinion.

Interview Preparation Tips

Interview preparation tips for other job seekers - This profession is best and helpful for customer

Amazon interview questions for designations

 Customer Service

 (12)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (156)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

 Customer Service Specialist

 (1)

 Customer Service Engineer

 (1)

 Spanish Customer Service Executive

 (1)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

A test designed to determine a person's ability in a particular skill or field of knowledge.

Round 3 - Group Discussion 

A group discussion is a discussion between a group of participants on a given subject

Round 4 - One-on-one 

(1 Question)

  • Q1. One on one round this is a question ❓
  • Ans. 1-on-1 interviews are interviews that are in person and occur between one interviewer and the interviewee.
  • Answered Anonymously
Round 5 - HR 

(1 Question)

  • Q1. HR is a suppotive person and this is the hire to another employee this is called a human resource.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work+Fun= enjoyment and interested to your work.

Get interview-ready with Top Amazon Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

An aptitude test is a measure of your ability to learn or perform required tasks and succeed in the environment you're in.

Round 2 - Coding Test 

Coding test are assessments that are designed to evaluate a developer's coding skills and aptitude.

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Customer service delivery
Interview preparation tips for other job seekers - Apply in ambition box they are easily providing job for jb seekers
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Introducing oneself Previous job responsibility Experience Reason to work in Amazon
  • Ans. 

    I am a customer service executive with experience in handling customer queries and complaints. I am excited to work with Amazon to provide exceptional customer service.

    • I have worked as a customer service executive for 2 years at XYZ company

    • My responsibilities included handling customer queries, complaints, and providing solutions

    • I have experience in using CRM software and handling high call volumes

    • I am excited to work ...

  • Answered by AI
Round 3 - Aptitude Test 

Assessment that have grammar questions

Round 4 - Technical 

(1 Question)

  • Q1. Introduction Previous job responsibility Giving a topic to talk upon for 2 minutes Scenario based questions Asking questions about hobbies to know about communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Be on time.
Be confident
Have some questions of your own prepared in advance.
Don't loose the eye to eye contact
Greet the interviewer with a handshake and a smile.
Prepare well for the grammar test. You can also check for resources online.
Don't startled before the test.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

In this test u have to think about ur self. This test is all about what u ll do who u ll do when u ll do

Round 2 - Assignment 

Listening assignment in which u have to listen the conversation between the customer and customer service provider and u have to choose the sentence what they talked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay calm and answer with your all sense. Because while giving interview you have to think that you got the job and ur doing ur work...
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

It was not a coding test

Round 3 - It was just a interview on call 

(3 Questions)

  • Q1. Are you speak English? are you fluent in English?
  • Q2. What are you doing right now? Are you student or a fresher? Are you comfortable to work on tax stop?
  • Q3. Any experience about customer service?

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Communication skills
  • Mental ability to deal any probl
  • Must speak English and Hindi
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Aptitude test quantitative and qualitative

Round 3 - Technical 

(2 Questions)

  • Q1. Computer skills test
  • Q2. Computer science use and MS Office
Round 4 - HR 

(1 Question)

  • Q1. Salary benefits and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and give your best. All the best for your job interview
Contribute & help others!
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You can choose to be anonymous

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. When can you say the grapes is a tre...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Customer Service Executive Interview Process

based on 77 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round - 1
  • HR Round - 2
View more
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹7 L/yr
17% more than the average Customer Service Executive Salary in India
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Amazon Customer Service Executive Reviews and Ratings

based on 589 reviews

4.2/5

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