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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 22 Feb 2025

Top Amazon Customer Service Executive Interview Questions and Answers

View all 13 questions

Amazon Customer Service Executive Interview Experiences

102 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Difficult but good experience

Round 2 - Group Discussion 

Covid pandemic journey

Round 3 - HR 

(1 Question)

  • Q1. Introduction & communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Upgrade your skills and communication
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why amazon? See the bond.
  • Ans. I am interested to company with work your team
  • Answered Anonymously
  • Q2. Where are company is see the level of 5 years.
  • Ans. I see the Amazon company is the best or highest level of 5 years
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - I am interested to see your company with in team work

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself Define Kashmir
  • Q2. Why you want to work in our company
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Assignment 

There wad quiz with matching, speaking, voculaburey test

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why did you left your last job?
  • Q3. Whats your highest qualification?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be chill don't mutter and be patient and you will clear for sure

Amazon interview questions for designations

 Customer Service

 (12)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (156)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

 Customer Service Specialist

 (1)

 Customer Service Engineer

 (1)

 Spanish Customer Service Executive

 (1)

I applied via Job Fair and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(11 Questions)

  • Q1. What are the best of amazon like with you?
  • Ans. Amazon is a big company and it is make easy for human being, provided best product and quality.
  • Answered Anonymously
  • Q2. What we do understand with amazon ?
  • Q3. What we do understand with amazon?
  • Q4. What you think amazon experience.
  • Q5. What are the stages in the interview?
  • Q6. How did you clear your interview?
  • Q7. How to prepare for this role?
  • Q8. What are your strengths and weeknesses?
  • Q9. Tell me about your self?
  • Q10. What are your hobbies?
  • Q11. What are your thoughts about amazon?

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • HTML
  • SQL Server
  • OOPS
  • CSS
Interview preparation tips for other job seekers - There is no issues and there is no tips . Have your interview and give best.

Get interview-ready with Top Amazon Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

An aptitude test usually consists of some sections verbal ability, numerical ability, logical thinking

Round 3 - Technical 

(1 Question)

  • Q1. Technical skills questions,Tell me about any topic,HR questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Identify your career goals
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - Assignment 

Grammar, framing sentences, English pronounced etc

Round 2 - One-on-one 

(2 Questions)

  • Q1. Given basic work knowledge
  • Q2. Work information and slary5
Round 3 - HR 

(1 Question)

  • Q1. Given salary breakup and working knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place to work, Good work culture

I applied via Monster and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Brief your self Tell me about your last experience
  • Q2. What is your salary exception
  • Q3. Are u comfortable for rotational ship

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Communication Skills
  • Confidence
  • Knowledge Management
Interview preparation tips for other job seekers - Telephonic interview test interview & face to face
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - Gk 

(5 Questions)

  • Q1. Who is Indian agriculture union minister
  • Ans. 

    Narendra Singh Tomar is the current Indian agriculture union minister.

    • Narendra Singh Tomar has been serving as the Minister of Agriculture and Farmers Welfare since May 2019.

    • He is a member of the Bharatiya Janata Party (BJP) and has held various ministerial positions in the past.

    • Tomar has been actively involved in implementing agricultural reforms and policies to benefit farmers in India.

  • Answered by AI
  • Q2. Who is the chief of isro
  • Ans. 

    The chief of ISRO is Kailasavadivoo Sivan, also known as K. Sivan.

    • Kailasavadivoo Sivan is the current Chairman of the Indian Space Research Organisation (ISRO).

    • He is an accomplished aerospace engineer and has been involved in various successful space missions.

    • Under his leadership, ISRO has achieved significant milestones such as the Chandrayaan-2 mission.

    • K. Sivan is known for his dedication and commitment to India's sp

  • Answered by AI
  • Q3. K.sivan is joined for 1982
  • Q4. Who is the former senator of the kingdom of Italy
  • Q5. Guglielmo Marconi

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice for job seekers is to absolutely do a cover letter tailored two the company and what exactly they are looking for . when I started doing that I started gating for interview

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Hello sir mam I am Amit Sain and am 22 year old and am from Sikar Rajasthan and I have completed my graduation and other computer course RS-CIT and tally and my hobby listen to music and traveling and i li...
  • Q2. Why do you want to join this company
  • Ans. May I want to join because amazon is not an online platform, it is a very big international brand and I want to be a part of this brand.I want to join amazon so that i can increase my skills
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon is very bigest & international platform so join this every people Or everyone's dream is to join Amazon
Contribute & help others!
anonymous
You can choose to be anonymous

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. When can you say the grapes is a tre...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Customer Service Executive Interview Process

based on 77 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round - 1
  • HR Round - 2
View more
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹7 L/yr
17% more than the average Customer Service Executive Salary in India
View more details

Amazon Customer Service Executive Reviews and Ratings

based on 589 reviews

4.2/5

Rating in categories

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4.2

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4.2

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4.0

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4.3

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3.8

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4.1

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