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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 22 Feb 2025

Top Amazon Customer Service Executive Interview Questions and Answers

View all 13 questions

Amazon Customer Service Executive Interview Experiences

102 interviews found

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Genral questions economics
  • Q2. Political science english

Interview Preparation Tips

Interview preparation tips for other job seekers - hindi and english if you speak well then apply
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell about your Self introduction?
  • Ans. This is gayathri yuvaraj from tiruppur,i done my UG B. Sc computer science in sree narayana guru college passed out 2013 Batch, i had 7 years carrier gap, i want to continue my job at best working place form WFH because i have child. I would work rotational and night shifts. I would speak Tamil fluently and mange english also. Previous my working professional is accounts in 5 years. Thank you
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me your about self.
  • Q2. Are you comfortable for Bangalore location

Interview Preparation Tips

Interview preparation tips for other job seekers - Give u any answer without any confusion like I know everything

I applied via Job Fair and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Amazon logistics 

(4 Questions)

  • Q1. Amazon logistics about packages
  • Q2. Amazon logistics field question
  • Q3. Amazon logistics feedback
  • Q4. Amazon purchasing and returning
Round 3 - Technical 

(1 Question)

  • Q1. Amazon restrictied area

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon logistics field and products non as

Amazon interview questions for designations

 Customer Service

 (12)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (156)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

 Customer Service Specialist

 (1)

 Customer Service Engineer

 (1)

 Spanish Customer Service Executive

 (1)

I applied via Referral and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

I had given the premiliary Englidh test.

Round 2 - HR 

(2 Questions)

  • Q1. Cv got selected and i received a mail.
  • Q2. No question were asked to me.

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon is a great platform to work with and i am really looking forward to this opportunity.

Get interview-ready with Top Amazon Interview Questions

I applied via AmbitionBox and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain about yourself
  • Q2. How you speak with your customers

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • bpo
Interview preparation tips for other job seekers - Customer service associate
I am sravan kumar
I want to do customer service associate in your company

I applied via Newspaper Ad and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Speaking 

(2 Questions)

  • Q1. About daily life cycle
  • Q2. About Amazon and online shopping apps

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Sales
  • Market Research
Interview preparation tips for other job seekers - Support for customer s in Amazon shopping
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Grammar fluency and patience level.

Round 2 - HR 

(1 Question)

  • Q1. Good. English fluency

Interview Preparation Tips

Interview preparation tips for other job seekers - English fluency
Round 1 - Assignment 

Genral knowledge

Round 2 - Assignment 

Multitasking skills

Round 3 - Typing Test 

(2 Questions)

  • Q1. Read and memories the sentance
  • Q2. Rewiring the sentance
Round 4 - Spoken english 

(2 Questions)

  • Q1. Audio is played first listen to it
  • Q2. Built the sentance and represent in clear voice

Interview Preparation Tips

Interview preparation tips for other job seekers - To whomever who is reading this Amazon don't hire the once who really needs job so keep Amazon a side and focus on other companies beleive me they are faar Better then amazon
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Some Thing About Yourself?
  • Ans. Told What I am In Detail Like qualification Born city DOB Work Experience
  • Answered Anonymously
  • Q2. Last work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - 9 Hours Will Be Difficult On Daily Basis Back To Back Calls - TOO MUCH WORK LOAD

They expect too much but they don't provide anything good in return.
And they don't care
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Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. When can you say the grapes is a tre...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Customer Service Executive Interview Process

based on 77 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round - 1
  • HR Round - 2
View more
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹7 L/yr
17% more than the average Customer Service Executive Salary in India
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Amazon Customer Service Executive Reviews and Ratings

based on 589 reviews

4.2/5

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