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Amazon Customer Service Executive Interview Questions, Process, and Tips for Experienced

Updated 11 Mar 2025

Top Amazon Customer Service Executive Interview Questions and Answers for Experienced

Amazon Customer Service Executive Interview Experiences for Experienced

20 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Assignment 

*****

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce your self
  • Q2. Tell me about your family
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. General questions
  • Q2. How you spent your last birthday?
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. What was your role in previous company ?

Customer Service Executive Interview Questions Asked at Other Companies for Experienced

asked in iEnergizer
Q1. 3. What do you mean by Customer service? What is BPO?
asked in IntouchCX
Q2. What do you know about ecommerce?
asked in IntouchCX
Q3. What are the benefits of using ecommerce services rather than goi ... read more
asked in Flipkart
Q4. What do you understand by the name customer service
Q5. Why you want to join teleperformance ?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

A test designed to determine a person's ability in a particular skill or field of knowledge.

Round 3 - Group Discussion 

A group discussion is a discussion between a group of participants on a given subject

Round 4 - One-on-one 

(1 Question)

  • Q1. One on one round this is a question ❓
  • Ans. 1-on-1 interviews are interviews that are in person and occur between one interviewer and the interviewee.
  • Answered Anonymously
Round 5 - HR 

(1 Question)

  • Q1. HR is a suppotive person and this is the hire to another employee this is called a human resource.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work+Fun= enjoyment and interested to your work.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

An aptitude test is a measure of your ability to learn or perform required tasks and succeed in the environment you're in.

Round 2 - Coding Test 

Coding test are assessments that are designed to evaluate a developer's coding skills and aptitude.

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Customer service delivery
Interview preparation tips for other job seekers - Apply in ambition box they are easily providing job for jb seekers

Amazon interview questions for designations

 Customer Service

 (13)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (163)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

 Customer Service Specialist

 (1)

 Customer Service Engineer

 (1)

 Spanish Customer Service Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introducing oneself Previous job responsibility Experience Reason to work in Amazon
  • Ans. 

    I am a customer service executive with experience in handling customer queries and complaints. I am excited to work with Amazon to provide exceptional customer service.

    • I have worked as a customer service executive for 2 years at XYZ company

    • My responsibilities included handling customer queries, complaints, and providing solutions

    • I have experience in using CRM software and handling high call volumes

    • I am excited to work ...

  • Answered by AI
Round 3 - Aptitude Test 

Assessment that have grammar questions

Round 4 - Technical 

(1 Question)

  • Q1. Introduction Previous job responsibility Giving a topic to talk upon for 2 minutes Scenario based questions Asking questions about hobbies to know about communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Be on time.
Be confident
Have some questions of your own prepared in advance.
Don't loose the eye to eye contact
Greet the interviewer with a handshake and a smile.
Prepare well for the grammar test. You can also check for resources online.
Don't startled before the test.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Assignment 

There wad quiz with matching, speaking, voculaburey test

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why did you left your last job?
  • Q3. Whats your highest qualification?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be chill don't mutter and be patient and you will clear for sure
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - Gk 

(5 Questions)

  • Q1. Who is Indian agriculture union minister
  • Ans. 

    Narendra Singh Tomar is the current Indian agriculture union minister.

    • Narendra Singh Tomar has been serving as the Minister of Agriculture and Farmers Welfare since May 2019.

    • He is a member of the Bharatiya Janata Party (BJP) and has held various ministerial positions in the past.

    • Tomar has been actively involved in implementing agricultural reforms and policies to benefit farmers in India.

  • Answered by AI
  • Q2. Who is the chief of isro
  • Ans. 

    The chief of ISRO is Kailasavadivoo Sivan, also known as K. Sivan.

    • Kailasavadivoo Sivan is the current Chairman of the Indian Space Research Organisation (ISRO).

    • He is an accomplished aerospace engineer and has been involved in various successful space missions.

    • Under his leadership, ISRO has achieved significant milestones such as the Chandrayaan-2 mission.

    • K. Sivan is known for his dedication and commitment to India's sp

  • Answered by AI
  • Q3. K.sivan is joined for 1982
  • Q4. Who is the former senator of the kingdom of Italy
  • Q5. Guglielmo Marconi

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice for job seekers is to absolutely do a cover letter tailored two the company and what exactly they are looking for . when I started doing that I started gating for interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Some common topics was given by the interviewer to us.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why you to work with us?
Round 3 - HR 

(1 Question)

  • Q1. Introduction - tell some thing about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Work culture is good. Can learn new things.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Assignment 

Assignment was conducted to ascertain speaking and listening skills. Also a short typing test was conducted.

Round 2 - One-on-one 

(2 Questions)

  • Q1. This was an easy round if you cleared your assignment with good time.
  • Q2. No such question were asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be available anytime after the test for next 10 days

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Site engineer 

(2 Questions)

  • Q1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of cement sand and aggregate nd water
  • Ans. 

    Mortor is a binding agent which is generally by mixing cementing or binding material (cement nd aggregate) concrete is a composite material camposed of fine nd coarse aggregate bonded together with cement paste nd that hardens.initial setting of cement is 30minutes

  • Answered by Amir Bashir
  • Q2. Setting time of concrete Half an hour
  • Ans. 

    Half an hour is not a sufficient time for setting concrete.

    • The setting time of concrete depends on various factors such as temperature, humidity, and type of cement used.

    • Generally, it takes around 24-48 hours for concrete to set and 28 days to fully cure.

    • Using additives or accelerators can reduce the setting time of concrete.

    • Concrete that sets too quickly can result in weaker and less durable structures.

    • Proper curing i...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I m very much eager to get job nd hard worker nd i wanna do job with passion

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview for experienced candidates?
Amazon interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Amazon interview process for experienced candidates are Resume Shortlist, HR and Assignment.
How to prepare for Amazon Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the Amazon Customer Service Executive interview for experienced candidates -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. Setting time of concrete Half an h...read more
  3. Who is Indian agriculture union minis...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Amazon Customer Service Executive Interview Process for Experienced

based on 10 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • Assignment Round
View more

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Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹7 L/yr
17% more than the average Customer Service Executive Salary in India
View more details

Amazon Customer Service Executive Reviews and Ratings

based on 613 reviews

4.2/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.2

Salary

4.0

Job security

4.3

Company culture

3.7

Promotions

4.0

Work satisfaction

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