Flipkart Customer Service Executive Interview Questions, Process, and Tips

Q1. Introduction experience profile
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Q1. Briefly introduce yourself
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Q2. Explain your work Experience
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Q1. About yourself, ask some questions which mentioned in my resume regarding qualification, describe your hobbies, about company and all
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Q1. Why want to do this job, about yourself, how long do you work here
Ans. 
I am passionate about providing excellent customer service and have a strong track record in this field.
• I have always enjoyed interacting with people and helping them solve their problems.

• I have worked in customer service for 5 years and have consistently received positive feedback from customers.

• I am a good listener and have the ability to empathize with customers, which helps me understand their needs and provide eff...read more
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Q1. What's your name and tell me something about yourself
Ans. My name is abc. I'm from xyz. I'm doing B.Sc in Cluster University Jammu and Kashmir. I've done my 12th from JKBOSE. And got 89%. My hobby is reading books and playing badminton.
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Q2. What is the last book you read and who was the author??
Ans. I read an Islamic book Falsafa Akhlaq. And the author of the book is Shaheed Murtaza Muthari.
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Q3. Tell me something about ur state?
Ans. I live in Srinagar Jammu and Kashmir. It's a very beautiful place. Tourists all around the world visit this place. It's called the heaven on earth.. Some beautiful places are Pahalgam, Gulmarg, Mughal Gardens, Chashma Shahi, Dal Lake etc etc
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Q1. What do kno about the BPO
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO services can include customer service, technical support, data entry, and accounting.

• Companies outsource to BPOs to save costs and improve efficiency.

• BPOs are often located in countries with lower labor costs, such as India and the Philippines.

• BPOs can operate onshore, nearshore,...read more
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Q2. Tell me something about yourself in Hindi
Ans. Mera naam abc hai. Mai Srinagar Jammu and Kashmir mai rehti hu. Mai B. Sc kr rhi hu. Maine 2018 mai 12th qualify kiya hai. Abhi mai cooking seekh rhi hu. Aur meri hobby badminton khelna hai aur books pdna.
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He asked me to say something about yourself. And aksed me about the difference between online and offline shopping. And at last asked me to say about the how to deal with an angry customer.