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Flipkart Customer Service Executive Interview Questions, Process, and Tips
Top Flipkart Customer Service Executive Interview Questions and Answers
- Q1. What do you understand by the name customer service
- Q2. What do kno about the BPO
- Q3. How to handle a hirated customer on call??
Flipkart Customer Service Executive Interview Experiences
23 interviews found
Anonymous
(1 Question)
- Q1. Introduction experience profile
I applied via LinkedIn and was interviewed in Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. Briefly introduce yourself
- Q2. Explain your work Experience
I applied via Referral and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. About yourself, ask some questions which mentioned in my resume regarding qualification, describe your hobbies, about company and all
(1 Question)
- Q1. Why want to do this job, about yourself, how long do you work here
- Ans.
I am passionate about providing excellent customer service and have a strong track record in this field.
I have always enjoyed interacting with people and helping them solve their problems.
I have worked in customer service for 5 years and have consistently received positive feedback from customers.
I am a good listener and have the ability to empathize with customers, which helps me understand their needs and provide eff...
Interview Preparation Tips
I applied via Referral and was interviewed in Jul 2022. There were 3 interview rounds.
(3 Questions)
- Q1. What's your name and tell me something about yourself
- Ans. My name is abc. I'm from xyz. I'm doing B.Sc in Cluster University Jammu and Kashmir. I've done my 12th from JKBOSE. And got 89%. My hobby is reading books and playing badminton.
- Q2. What is the last book you read and who was the author??
- Ans. I read an Islamic book Falsafa Akhlaq. And the author of the book is Shaheed Murtaza Muthari.
- Q3. Tell me something about ur state?
- Ans. I live in Srinagar Jammu and Kashmir. It's a very beautiful place. Tourists all around the world visit this place. It's called the heaven on earth.. Some beautiful places are Pahalgam, Gulmarg, Mughal Gardens, Chashma Shahi, Dal Lake etc etc
(2 Questions)
- Q1. What do kno about the BPO
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO services can include customer service, technical support, data entry, and accounting.
Companies outsource to BPOs to save costs and improve efficiency.
BPOs are often located in countries with lower labor costs, such as India and the Philippines.
BPOs can operate onshore, nearshore,...
- Q2. Tell me something about yourself in Hindi
- Ans. Mera naam abc hai. Mai Srinagar Jammu and Kashmir mai rehti hu. Mai B. Sc kr rhi hu. Maine 2018 mai 12th qualify kiya hai. Abhi mai cooking seekh rhi hu. Aur meri hobby badminton khelna hai aur books pdna.
He asked me to say something about yourself. And aksed me about the difference between online and offline shopping. And at last asked me to say about the how to deal with an angry customer.
Interview Preparation Tips
Flipkart interview questions for designations
(3 Questions)
- Q1. What is your name ?
- Q2. I am student i find job in Flipkart
- Q3. I’m honest person for my job
Interview Preparation Tips
Get interview-ready with Top Flipkart Interview Questions
Selected
I was interviewed in Mar 2023.
(2 Questions)
- Q1. 1.Tell me introduce your self ? 2.Tell me about your childhood friend ?
- Q2. Tell me about your self
Interview Preparation Tips
Selected
I was interviewed in Jul 2022.
(2 Questions)
- Q1. Its normally the HR asks the introduce yourself
- Q2. After that HR will give a one topic and on that topic we have to elaborate the topic for 5-10 mins
(2 Questions)
- Q1. Then their will be the video call for the seniors
- Q2. There also the seniors will ask some topics to explain in hindi or english
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jan 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What isName age home adderss & documents
- Ans.
The question is not relevant to the job interview and personal information should not be shared.
It is not appropriate to ask for personal information such as name, age, and home address in a job interview.
The interviewer should focus on asking questions related to the job and the candidate's qualifications.
If the interviewer needs to verify the candidate's identity, they can ask for a government-issued ID.
Sharing perso...
- Q2. What is Your qualification & your hobby
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why you want this job - because I am passionate and enthusiastic person . I see the opportunity as a way to contribute to a exciting fast moving company.
- Q2. Are you comfortable in rotational shift - yes absolutely I am comfortable in night shift too . I am certain that I wil be able to work night shift and I will manage my work life balance and adjust to rata...
Interview Preparation Tips
I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.
(4 Questions)
- Q1. Tell me about yourself?
- Q2. What do you understand by the name customer service
- Ans.
Customer service refers to the support and assistance provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as...
- Q3. What do you know about flipkart
- Q4. General aptitude questions
Giving any scenario and then asking about to explain it
Interview Preparation Tips
- Communication Skills
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Flipkart Customer Service Executive Interview Process
based on 13 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
Customer Service Executive Interview Questions from Similar Companies
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Flipkart Customer Service Executive Reviews and Ratings
based on 90 reviews
Rating in categories
|
Senior Executive
2.7k
salaries
|  ₹1.8 L/yr - ₹9 L/yr |
|
Team Lead
1.9k
salaries
| ₹1.2 L/yr - ₹9.9 L/yr |
|
Operations Executive
1.8k
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| ₹1.2 L/yr - ₹6.3 L/yr |
|
Assistant Manager
1.6k
salaries
| ₹6 L/yr - ₹20.4 L/yr |
|
Executive
1.3k
salaries
| ₹1.2 L/yr - ₹7 L/yr |
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