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Flipkart Customer Service Executive Interview Questions, Process, and Tips

Updated 3 Apr 2024

Top Flipkart Customer Service Executive Interview Questions and Answers

View all 6 questions

Flipkart Customer Service Executive Interview Experiences

23 interviews found

Round 1 - One-on-one 

(1 Question)

  • Q1. What are your weaknesses
Round 2 - One-on-one 

(1 Question)

  • Q1. What are your weaknesses

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident Dont hesitate and believe in your instincts . Focus on your communication skills

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Please tell me about yourself .
  • Q2. Why do you want to work with us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Plz make the resume with adding all specification of you.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Coding Test 

This test series includes topic wise practice questions on concepts like Arrays, Sorting and much more. Landing your dream job is just an interview away.

Round 2 - Assignment 

Development of a task assignment tool to customize job

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer service
Customer care
Customer executive
Customer relationship

I applied via Job Fair and was interviewed in Dec 2021. There were 6 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.
  • Q6. If I selected I will do my best in this company.
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 3 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
  • Q5. If I selected I will do my best in this company.
Round 4 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
Round 5 - One-on-one 

(1 Question)

  • Q1. Can shortlist in resume and there be HR round in skype.
Round 6 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips

Interview Preparation Tips

Topics to prepare for Flipkart Customer Service Executive interview:
  • B.com(it)
  • Hr Mba
Interview preparation tips for other job seekers - There can shortlist and can hr round my advice.

Flipkart interview questions for designations

 Customer Service

 (1)

 Customer Service Associate

 (11)

 Customer Service Representative

 (2)

 Customer Service Agent

 (1)

 Customer Service Manager

 (1)

 Customer Service Assistant

 (1)

 Customer Executive

 (4)

 Customer Support Executive

 (16)

I applied via Naukri.com and was interviewed in Jul 2021. There were 8 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. What is your greatest weekness?
  • Q2. What motivates to you?
  • Q3. How you handle stress and pressure?
  • Q4. Describe your work style?
  • Q5. What are your passions..
  • Q6. If u selected in this what you will do..
  • Q7. If you don't get this job what u can do..

Interview Preparation Tips

Interview preparation tips for other job seekers - Research the company and job description
Think of questions u ask
Dress to impress..
Bring interview materials..
Prepare for common interview questions

Get interview-ready with Top Flipkart Interview Questions

I applied via Naukri.com and was interviewed in Mar 2022. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, guidance, and solutions to customers.

    • Customer service aims to ensure customer satisfaction and build strong relationships.

    • Examples of customer service include answer...

  • Answered by AI
  • Q2. How to handle a hirated customer on call??
  • Ans. 

    Handle a hirated customer on call

    • Stay calm and patient

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or escalate to a higher authority if necessary

    • Follow up with the customer to ensure their issue is resolved

  • Answered by AI
  • Q3. Why the company should hire you?
  • Q4. What do you think about e commerce?
  • Ans. 

    E-commerce is a game-changer in the retail industry, providing convenience and accessibility to customers worldwide.

    • E-commerce has revolutionized the way people shop, making it easier and more convenient for customers to purchase products from anywhere in the world.

    • It has also opened up new opportunities for businesses to reach a wider audience and increase their sales.

    • Examples of successful e-commerce companies includ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident nd answer all questions with fluency

I applied via AmbitionBox and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

About the company

Interview Preparation Tips

Topics to prepare for Flipkart Customer Service Executive interview:
  • Customer Relationship
Interview preparation tips for other job seekers - Good mind and good setup makes the company better

I applied via Able job and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. You can work any shife and over time?
  • Q2. You have windows 10 ?
  • Q3. You have high speed internet connection?

Interview Preparation Tips

Interview preparation tips for other job seekers - I am PIJUSH MONDAL.
I am from medinipur in kolkata. I have completed higher secondary education , and also completed computer course CITA and AUTOCAD &CNC PROGRAMMING. I am pursuing diploma engineering in mechanical engineering.
I want to work flipkart. I fo will this job be carefully.
Thank you . Thats all about.
Round 1 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.
  • Q4. They gave me a situation where I had to handle angry customer.

Interview Preparation Tips

Interview preparation tips for other job seekers - In customer service related jobs all they judge is your communication skills.

I applied via Company Website and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Related to management of stressful conditions..
Mental and physical equilibrium..
Daily life experiences.
Customer approach.

Round 2 - Group Discussion 

Completing task in stipulated time.
Managing ideas and approaching conclusions.
Stabilise and hunting out appropriate approach and ideas.
Graph discussion.
Great product and customer approach.

Interview Preparation Tips

Topics to prepare for Flipkart Customer Service Executive interview:
  • Customer Service
  • Medical
Interview preparation tips for other job seekers - Dear aspirants,
I being specialised and highly qualified and respected in my customer service, is eligible to answer on this topic.
Know customer wanting and fulfil in less time to attract more love from customers.
Treat customers as your family being.
Treat even at worse conditions.
Get your seat belt on get ready for journey AMAZON RIDE.
Thank you .
A for All rounder,
M for Mega,
A for attractive,
Z for Zebracross journey,
O for Open to customers,
N for National pride

Flipkart Interview FAQs

How many rounds are there in Flipkart Customer Service Executive interview?
Flipkart interview process usually has 2-3 rounds. The most common rounds in the Flipkart interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Flipkart Customer Service Executive interview?

Some of the top questions asked at the Flipkart Customer Service Executive interview -

  1. What do you understand by the name customer serv...read more
  2. What do kno about the ...read more
  3. How to handle a hirated customer on call...read more

Tell us how to improve this page.

Flipkart Customer Service Executive Interview Process

based on 13 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
Flipkart Customer Service Executive Salary
based on 300 salaries
₹1 L/yr - ₹5 L/yr
10% less than the average Customer Service Executive Salary in India
View more details

Flipkart Customer Service Executive Reviews and Ratings

based on 89 reviews

3.9/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.6

Salary

3.6

Job security

3.8

Company culture

3.5

Promotions

3.7

Work satisfaction

Explore 89 Reviews and Ratings
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