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Wooyoung Automotive Interview Questions and Answers

Updated 5 Feb 2024
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Q1. What do you understand by the name customer service

Ans.

Customer service refers to the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

  • Customer service involves addressing customer inquiries, concerns, and complaints.

  • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

  • Customer service can be provided through various channels such as phone, email, chat, or in-person.

  • Examples of customer ser...read more

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Q2. What do kno about the BPO

Ans.

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

  • BPO services can include customer service, technical support, data entry, and accounting.

  • Companies outsource to BPOs to save costs and improve efficiency.

  • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

  • BPOs can operate onshore, nearshore, or offshore depending on the location of the client and t...read more

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Q3. How to handle a hirated customer on call??

Ans.

Handle a hirated customer on call

  • Stay calm and patient

  • Listen actively to their concerns

  • Empathize with their situation

  • Apologize for any inconvenience caused

  • Offer a solution or escalate to a higher authority if necessary

  • Follow up with the customer to ensure their issue is resolved

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Q4. What do you think about e commerce?

Ans.

E-commerce is a game-changer in the retail industry, providing convenience and accessibility to customers worldwide.

  • E-commerce has revolutionized the way people shop, making it easier and more convenient for customers to purchase products from anywhere in the world.

  • It has also opened up new opportunities for businesses to reach a wider audience and increase their sales.

  • Examples of successful e-commerce companies include Amazon, Alibaba, and eBay.

  • However, e-commerce also poses...read more

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Discover Wooyoung Automotive interview dos and don'ts from real experiences

Q5. What isName age home adderss & documents

Ans.

The question is not relevant to the job interview and personal information should not be shared.

  • It is not appropriate to ask for personal information such as name, age, and home address in a job interview.

  • The interviewer should focus on asking questions related to the job and the candidate's qualifications.

  • If the interviewer needs to verify the candidate's identity, they can ask for a government-issued ID.

  • Sharing personal information can put the candidate at risk of identity ...read more

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Q6. What is customer service?

Ans.

Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

  • Customer service involves addressing customer inquiries, concerns, and complaints.

  • It includes providing information, guidance, and solutions to customers.

  • Customer service aims to ensure customer satisfaction and build strong relationships.

  • Examples of customer service include answering phone calls, responding to emails, and resolving produ...read more

View 2 more answers

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HQ - Bangalore,Karnataka, India
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Interview Process at Wooyoung Automotive

based on 13 interviews
2 Interview rounds
Resume Shortlist Round
HR Round
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