Flipkart Customer Service Executive Interview Questions and Answers

Customer service refers to the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Examples of customer ser...read more

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO services can include customer service, technical support, data entry, and accounting.

• Companies outsource to BPOs to save costs and improve efficiency.

• BPOs are often located in countries with lower labor costs, such as India and the Philippines.

• BPOs can operate onshore, nearshore, or offshore depending on the location of the client and t...read more

Handle a hirated customer on call

• Stay calm and patient

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution or escalate to a higher authority if necessary

• Follow up with the customer to ensure their issue is resolved

E-commerce is a game-changer in the retail industry, providing convenience and accessibility to customers worldwide.

• E-commerce has revolutionized the way people shop, making it easier and more convenient for customers to purchase products from anywhere in the world.

• It has also opened up new opportunities for businesses to reach a wider audience and increase their sales.

• Examples of successful e-commerce companies include Amazon, Alibaba, and eBay.

• However, e-commerce also poses...read more

The question is not relevant to the job interview and personal information should not be shared.

• It is not appropriate to ask for personal information such as name, age, and home address in a job interview.

• The interviewer should focus on asking questions related to the job and the candidate's qualifications.

• If the interviewer needs to verify the candidate's identity, they can ask for a government-issued ID.

• Sharing personal information can put the candidate at risk of identity ...read more