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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 22 Feb 2025

Top Amazon Customer Service Executive Interview Questions and Answers

View all 13 questions

Amazon Customer Service Executive Interview Experiences

102 interviews found

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There will be an audio visual round of hearing and speaking. It is computer based you will be marked based on how you hear and speak.

Round 3 - HR 

(2 Questions)

  • Q1. HR gave me a random topic to speak about. It was good.
  • Q2. Also asked if i am able to be comfortable in min 2 languages.

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve in your speaking and communication skills.
It's important to stay put and not get nervous.
Practice speaking confidently as much as you can.

I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you think you fit for this job?
  • Q2. Why choose amazon if you are from different background?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be transparent and talk according to the questions they ask.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Walk-in and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic of knowledge and other ms excel ms word

Interview Preparation Tips

Interview preparation tips for other job seekers - Articles and fill in the blanks are too group discussion HR Round qualifications

I applied via Job Fair and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Related to their company question

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Business Development
  • Budgeting
Interview preparation tips for other job seekers - Something I learned applying jobs that i would advise others people applying for positions is try to set yourself appart from the others applicants.

Amazon interview questions for designations

 Customer Service

 (12)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (155)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

 Customer Service Engineer

 (1)

 Customer Service Specialist

 (1)

 Virtual Customer Service Executive

 (1)

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Examination and online test and hr interview

Round 2 - HR 

(1 Question)

  • Q1. Checking communication aboute interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication good good at computer knowledge

Get interview-ready with Top Amazon Interview Questions

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Basic English Test ( Grammar test)

Round 2 - Aptitude Test 

Versant round which is mostly based on listening skills.

Round 3 - Assignment 

Speaking Test ( Replying to conversational questions)

Round 4 - Assignment 

E-mail writing.two situations will be given and you will be asked to write mail to your superior regarding that

Round 5 - Assignment 

Simulation round where you will experience cs software

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong in your grammar and be attentive in your test because mostly it will be related to listening and please take your test in a silent environment

I applied via Naukri.com and was interviewed in Sep 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 1. Explain your daily routine?
  • Q2. 2. Any incident with client/customer which was hard for you to overcome?
  • Q3. 3. Tell me something about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be too casual or too formal in your answers. They focus on your language. If you can't answer a question, then try to twist or divert the question according to your answer.

I applied via Referral and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What is your name , explain about you
Round 2 - Aptitude Test 

There were
Questions about coding, about gk based questions

Round 3 - Case Study 

Had given an essay to explain on any interesting topic

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • medical coding
  • GK
Interview preparation tips for other job seekers - Know more about about coding, gk and grammatical statements

I applied via Naukri.com and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was 1 hr test asking aptitude question.

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself go through your resume
Round 3 - Technical 

(1 Question)

  • Q1. It was all about the job descriptopn

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare all the points you have applied on resume

I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Aptitude and reasoning

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Windows OS
  • AutoCAD
Interview preparation tips for other job seekers - Very good opportunity,very rare opportunity

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. When can you say the grapes is a tre...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Customer Service Executive Interview Process

based on 77 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round - 1
  • HR Round - 2
View more
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹6 L/yr
15% more than the average Customer Service Executive Salary in India
View more details

Amazon Customer Service Executive Reviews and Ratings

based on 588 reviews

4.2/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.2

Salary

4.0

Job security

4.3

Company culture

3.8

Promotions

4.1

Work satisfaction

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