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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 8 Dec 2024

Top Amazon Customer Service Executive Interview Questions and Answers

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101 Amazon Customer Service Executive Interview Experiences

203 questions found

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I applied via Recruitment Consulltant and was interviewed in Mar 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Assignment Round

There will be an audio visual round of hearing and speaking. It is computer based you will be marked based on how you hear and speak.

3

HR Round (2 Questions)

  • Q1. HR gave me a random topic to speak about. It was good.
  • Q2. Also asked if i am able to be comfortable in min 2 languages.

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve in your speaking and communication skills.
It's important to stay put and not get nervous.
Practice speaking confidently as much as you can.

I applied via Company Website and was interviewed in Jan 2022.

2 Interview Rounds

1

Aptitude Test Round

2

One-on-one Round (2 Questions)

  • Q1. Why do you think you fit for this job?
  • Q2. Why choose amazon if you are from different background?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be transparent and talk according to the questions they ask.

Get interview-ready with top interview questions

I applied via Walk-in and was interviewed in Jul 2022.

1 Interview Round

1

HR Round (1 Question)

  • Q1. Basic of knowledge and other ms excel ms word

Interview Preparation Tips

Interview preparation tips for other job seekers - Articles and fill in the blanks are too group discussion HR Round qualifications

I applied via Naukri.com and was interviewed in Jun 2022.

2 Interview Rounds

1

Aptitude Test Round

Examination and online test and hr interview

2

HR Round (1 Question)

  • Q1. Checking communication aboute interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication good good at computer knowledge

Amazon interview questions for designations

 Customer Service

 (11)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (146)

 Customer Service Representative

 (5)

 Customer Service Manager

 (5)

 Customer Service Engineer

 (1)

 Virtual Customer Service Executive

 (1)

 Spanish Customer Service Executive

 (1)

I applied via Job Fair and was interviewed in May 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Related to their company question

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Business Development
  • Budgeting
Interview preparation tips for other job seekers - Something I learned applying jobs that i would advise others people applying for positions is try to set yourself appart from the others applicants.

I applied via Naukri.com and was interviewed in Feb 2022.

5 Interview Rounds

1

Aptitude Test Round

Basic English Test ( Grammar test)

2

Aptitude Test Round

Versant round which is mostly based on listening skills.

3

Assignment Round

Speaking Test ( Replying to conversational questions)

4

Assignment Round

E-mail writing.two situations will be given and you will be asked to write mail to your superior regarding that

5

Assignment Round

Simulation round where you will experience cs software

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong in your grammar and be attentive in your test because mostly it will be related to listening and please take your test in a silent environment

I applied via Naukri.com and was interviewed in Sep 2021.

4 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be too casual or too formal in your answers. They focus on your language. If you can't answer a question, then try to twist or divert the question according to your answer.

I applied via Referral and was interviewed in Mar 2022.

3 Interview Rounds

1

HR Round (1 Question)

  • Q1. What is your name , explain about you
2

Aptitude Test Round

There were
Questions about coding, about gk based questions

3

Case Study Round

Had given an essay to explain on any interesting topic

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • medical coding
  • GK
Interview preparation tips for other job seekers - Know more about about coding, gk and grammatical statements

I applied via Naukri.com and was interviewed in Jan 2022.

3 Interview Rounds

1

Aptitude Test Round

It was 1 hr test asking aptitude question.

2

HR Round (1 Question)

  • Q1. Tell me about yourself go through your resume
3

Technical Round (1 Question)

  • Q1. It was all about the job descriptopn

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare all the points you have applied on resume

I applied via Company Website and was interviewed in May 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Aptitude Test Round

Aptitude and reasoning

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Windows OS
  • AutoCAD
Interview preparation tips for other job seekers - Very good opportunity,very rare opportunity

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. When can you say the grapes is a tre...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at Amazon Customer Service Executive

based on 18 interviews in last 1 year

3 Interview rounds

  • Assignment Round
  • One-on-one Round
  • HR Round
View more

People are getting interviews through

based on 84 Amazon interviews
Job Portal
Company Website
WalkIn
Referral
Campus Placement
31%
20%
14%
12%
4%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹6 L/yr
16% more than the average Customer Service Executive Salary in India
View more details

Amazon Customer Service Executive Reviews and Ratings

based on 559 reviews

4.2/5

Rating in categories

4.1

Skill development

4.2

Work-Life balance

4.2

Salary & Benefits

4.1

Job Security

4.4

Company culture

3.9

Promotions/Appraisal

4.1

Work Satisfaction

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