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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 22 Feb 2025

Top Amazon Customer Service Executive Interview Questions and Answers

View all 13 questions

Amazon Customer Service Executive Interview Experiences

102 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself, how did you speed your last birthday, tell me about your experience, that's was your role and responsibility there, tell me about your hobby
  • Q2. Tell me about your previous job
Round 3 - Versant 

(3 Questions)

  • Q1. Tell me 5 min on any topic
  • Q2. What's was your role and responsibility in your last company
  • Q3. What's your hobby , favourite colour

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have good english knowledge you can easily pass this interview
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. There will be a basic question
  • Q2. About yourself good preparation
Round 3 - Hard working 

(2 Questions)

  • Q1. Check the candidate he can do or not, make fool to him and show he is a job beggar or not..
  • Q2. Humble or not check his effort

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare whatever is mention in your cv and be confident about the cv

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years
  • Q2. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - normal interview like any other with few questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Making sure internet speed was fast enough

Round 2 - Group Discussion 

Was asked about experience and how to deal with an angry customer.

Amazon interview questions for designations

 Customer Service

 (12)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (155)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

 Customer Service Engineer

 (1)

 Customer Service Specialist

 (1)

 Spanish Customer Service Executive

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

They conducted aptitude test for checking the grammar and English proficiency.

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why you wanna join our company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident don't get nervous . Go with a little bit of knowledge about the company .

Get interview-ready with Top Amazon Interview Questions

I applied via Walk-in and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

I completed diploma in mechanical engineering, and B. A, I know Microsoft office and AutoCAD basics

Round 3 - Group Discussion 

Discussion about given topic,
given quick response ,
Told my opinion
Successfully reached goal

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Self introduction
  • Excel
  • microsoft
  • Microservices
  • Office Assistance
  • Office Administration
Interview preparation tips for other job seekers - Think smart
Trust yourself
Prove yourself
Prove you are a strong
Tell us your strength

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self?
  • Ans. I am Deepthi. I am from kerala kasaragod.my qualification is a +2 in kerala.
  • Answered Anonymously
  • Q2. Tell me about career goal?
  • Ans. Two goal are there, long term and short term goal. Long term goal is respectable position in that organization. Short term goal is a job required company.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • Customer Service
  • customer care
  • customer support
  • Communication Skills
  • Promotions
Interview preparation tips for other job seekers - Take care of yourself, focuss on the employers needs, don't think negative aspect, solve the problems, know your self and what you want

I applied via Job Fair and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - Coding Test 




specifications

Mobile specification page">






  • 3 GB RAM

  • 5.80 super retina HD OLED Display

  • Front Cemera 12MP + 12MP

  • Apple All Bionic Processor

  • Battery Capacity 2716mAH





Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • HTML
Interview preparation tips for other job seekers - Please give a job in TCS r Accenture sir whatever in software job in software field sir
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Some common topics was given by the interviewer to us.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why you to work with us?
Round 3 - HR 

(1 Question)

  • Q1. Introduction - tell some thing about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Work culture is good. Can learn new things.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Grammar questions and questions of some basic aptitude

Round 2 - Paper test 

(2 Questions)

  • Q1. A person speaks and we have to say those words
  • Q2. Have to say those words

Interview Preparation Tips

Interview preparation tips for other job seekers - I it’s easy

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. When can you say the grapes is a tre...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Amazon Customer Service Executive Interview Process

based on 77 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round - 1
  • HR Round - 2
View more
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹6 L/yr
15% more than the average Customer Service Executive Salary in India
View more details

Amazon Customer Service Executive Reviews and Ratings

based on 588 reviews

4.2/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.2

Salary

4.0

Job security

4.3

Company culture

3.8

Promotions

4.1

Work satisfaction

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