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Amazon Customer Service Executive Interview Questions, Process, and Tips
Updated
8 Dec 2024
Top Amazon Customer Service Executive Interview Questions and Answers
- Q1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of cement sand and aggregate nd water
- Q2. How you speak with your customers
- Q3. When can you say the grapes is a tree ?
101 Amazon Customer Service Executive Interview Experiences
203 questions found
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Anonymous
Interview experience
Excellent
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Dec 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me about yourself, how did you speed your last birthday, tell me about your experience, that's was your role and responsibility there, tell me about your h...read more Add Answer
- Q2. Tell me about your previous job Add Answer
3
Versant Round (3 Questions)
- Q1. Tell me 5 min on any topic Add Answer
- Q2. What's was your role and responsibility in your last company Add Answer
- Q3. What's your hobby , favourite colour Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If you have good english knowledge you can easily pass this interview
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (2 Questions)
- Q1. There will be a basic question Add Answer
- Q2. About yourself good preparation Add Answer
3
Hard working Round (2 Questions)
- Q1. Check the candidate he can do or not, make fool to him and show he is a job beggar or not.. Add Answer
- Q2. Humble or not check his effort Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare whatever is mention in your cv and be confident about the cv
Get interview-ready with top interview questions
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Company Website
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (2 Questions)
- Q1. Where do you see yourself in 5 years Add Answer
- Q2. Tell me about yourself Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - normal interview like any other with few questions
What people are saying about Amazon
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luxuriantquagga
works at
Network Techlab
Loking For A Job Referrals
Hello all,
I am having difficulty connecting with people for jobs, have applied at Amazon, Deloitte, Wells Fargo, CITI etc via career page but it's been months and no response.
And can't find much on Linkedin. I would really appreciate it if you guys can share any consultancy numbers based in Mumbai or their emails or if you can let me know about any vacancies in your company.
I have worked in Icogz for 1 year 10 months as a Junior Python Developer, then I am recently working in Network Tech Lab as Software Engineer (Python) for 6 months.
I have a total of 2.4 years of experience. My current CTC is 3 lpa.
Complete graduation From Viva College Mumbai University.
I live in Mumbai.( If that helps?)
Got a question about Amazon?
Ask anonymously on communities.
Interview experience
Excellent
Difficulty level
Moderate
Duration
4-6 weeks
Result
Selected
I applied via Company Website and was interviewed before Nov 2023.
2 Interview Rounds
1
Aptitude Test Round
Making sure internet speed was fast enough
2
Group Discussion Round
Was asked about experience and how to deal with an angry customer.
Amazon interview questions for designations
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I was interviewed in Dec 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
Aptitude Test Round
They conducted aptitude test for checking the grammar and English proficiency.
3
HR Round (2 Questions)
- Q1. Tell me about yourself Add Answer
- Q2. Why you wanna join our company Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident don't get nervous . Go with a little bit of knowledge about the company .
I applied via Walk-in and was interviewed in Sep 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
Aptitude Test Round
I completed diploma in mechanical engineering, and B. A, I know Microsoft office and AutoCAD basics
3
Group Discussion Round
Discussion about given topic,
given quick response ,
Told my opinion
Successfully reached goal
Interview Preparation Tips
Topics to prepare for Amazon Customer Service Executive interview:
Trust yourself
Prove yourself
Prove you are a strong
Tell us your strength
- Self introduction
- Excel
- microsoft
- Microservices
- Office Assistance
- Office Administration
Trust yourself
Prove yourself
Prove you are a strong
Tell us your strength
I applied via Naukri.com and was interviewed in Aug 2022.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Tell me about your self? View Answers (1)
- Q2. Tell me about career goal? View Answers (1)
Interview Preparation Tips
Topics to prepare for Amazon Customer Service Executive interview:
- Customer Service
- customer care
- customer support
- Communication Skills
- Promotions
I applied via Job Fair and was interviewed in Jul 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2
Coding Test Round
specifications
Mobile specification page">
- 3 GB RAM
- 5.80 super retina HD OLED Display
- Front Cemera 12MP + 12MP
- Apple All Bionic Processor
- Battery Capacity 2716mAH
Interview Preparation Tips
Topics to prepare for Amazon Customer Service Executive interview:
- HTML
Interview experience
Excellent
Difficulty level
Moderate
Duration
4-6 weeks
Result
Selected
I applied via Walk-in and was interviewed before Apr 2023.
3 Interview Rounds
1
Group Discussion Round
Some common topics was given by the interviewer to us.
2
One-on-one Round (2 Questions)
- Q1. Introduce yourself Add Answer
- Q2. Why you to work with us? Add Answer
3
HR Round (1 Question)
- Q1. Introduction - tell some thing about yourself Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Work culture is good. Can learn new things.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Aug 2023.
2 Interview Rounds
1
Aptitude Test Round
Grammar questions and questions of some basic aptitude
2
Paper test Round (2 Questions)
- Q1. A person speaks and we have to say those words Add Answer
- Q2. Have to say those words Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - I it’s easy
Amazon Interview FAQs
How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?
How long is the Amazon Customer Service Executive interview process?
The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Amazon Interviews By Designations
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Interview Process at Amazon Customer Service Executive
based on 18 interviews in last 1 year
3 Interview rounds
- Assignment Round
- One-on-one Round
- HR Round
View more
People are getting interviews through
based on 84 Amazon interviews
Job Portal
Company Website
WalkIn
Referral
Campus Placement
31%
20%
14%
12%
4%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Customer Service Executive Interview Questions from Similar Companies
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16%
more
than the average Customer Service Executive Salary in India
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Amazon Customer Service Executive Reviews and Ratings
based on 559 reviews
Rating in categories
|
Customer Service Associate
4.1k
salaries
|  ₹1 L/yr - ₹5 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.4 L/yr - ₹6.5 L/yr |
|
Associate
2.6k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Senior Associate
2.6k
salaries
| ₹2 L/yr - ₹10.1 L/yr |
|
Program Manager
2k
salaries
| ₹8.9 L/yr - ₹36 L/yr |
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