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Associate - Customer Service
AMH Services
posted 12hr ago
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Fixed timing
Key skills for the job
Job Description
Operations Management
- Engage with customers to provide support across operations or applications
- Maintain a positive and professional attitude when dealing with the user via email.
- Demonstrate sufficient product and service knowledge to address all inquiries accurately.
- Manage customer complaints, offering timely solutions and alternatives, while following up to ensure resolution; keep detailed records of customer interactions and maintain process documentation.
- Enhance the customer experience by ensuring prompt attention to customer concerns and resolving issues efficiently.
- Safeguard customer confidentiality, ensuring all sensitive information is used solely for official purposes.
- Connecting with relevant stakeholders for the issue resolution.
- Interact with customers daily and document information on CRM tool.
- Creating/updating the process flows documents.
Skills and Knowledge
- Should possess email writing skills
- Strong communication skills with fluency in English
- Friendly and approachable attitude, with the ability to build rapport with customers.
- Proficiency in Excel, PowerPoint, and basic computer skills.
- Quick learner, able to adapt to new tools and processes swiftly.
- Work US ET shift hours
- Open for WFO till going Live of the process
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Night Shift
AMH Services Benefits
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