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Sr. Managers & above To apply US fintech/banking only Customer Service

13-21 years

Noida, Delhi/Ncr

2 vacancies

Sr. Managers & above To apply US fintech/banking only Customer Service

iEnergizer

posted 14d ago

Job Description

IENERGIZER, Noida is Hiring


Designation / Role: Service Delivery Lead / SDL


LOB/ Process: US Banking - Card Operations - Customer Service


Key Requirements (Most Important): -


1. On paper Senior Manager or equivalent level to apply only.

2. Expertise handling a team size of at least 150+ ftes.

3. Should be from "US BANKING / Fintech / BFSI CARD OPERATIONS -CUSTOMER SERVICE ONLY."


Interested Please share your resumes at sharandeep.kaur@ienergizer.com or reach out Sharandeep Kaur at 926636442



X NOT TO APPLY---IT / COLLECTIONS/ DOMESTIC PROCESS or BANK --NOT TO APPLY X



JD - SDL - Operations - US BANKING - Blended Process.

  • Managing delivery of international account.
  • Delivery matrix and contractual SLA management.
  • Ensure timely and accurate reporting of performance metrics and SLAs to the Management
  • Day to day client management.
  • Managing a span of 200+ FTs across multiple account.
  • Lead all client and internal calls for the process, single point of contact.
  • Responsible for deploying optimal workflow to deliver the desired delivery goals.
  • Deploy and review proper Quality Control measures and Tollgates in process.
  • Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
  • Identify opportunities to streamline business processes and systems.
  • Represent the company and actively participate in operational reviews, MBRs/QBRs.
  • Direct workflow, training and other shared services for optimum functioning of account.
  • Manage attrition and career planning of all employees within span of control.
  • Grow account strategically to increase top line for the Organization.
  • Manage and improve profitability of the account.
  • Educational qualification- Must be a Graduate.

Work experience - 12+ years of relevant experience. Should be from a BPO Background only and should have handled International US BANKING Campaigns.

Special requirements

  • Strong written and verbal communication & technical writing skills.
  • Strong understanding of contracts and key BPO dynamics governing them.
  • Strong customer service orientation and client management skills.
  • Fundamentally a strong people manager. Should be able to guide a team to success.
  • Highly organized with a proven track record of delivering to deadlines.
  • Exceptional attention to detail and output oriented & work under pressure
  • Excellent People Management & leadership qualities.


5 Days working from office + Rotational Shifts + NO CABS



Employment Type: Full Time, Permanent

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What people at iEnergizer are saying

4.5
 Rating based on 49 Customer Service reviews

Likes

Good work environment and culture.

  • Salary - Good
  • +6 more
Dislikes

Supervisors are not at all helpful to agents. They are always on the hunt to deduct agents money and make sure to show them their place.

Read 49 Customer Service reviews

Customer Service salary at iEnergizer

reported by 31 employees
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₹1.8 L/yr - ₹5 L/yr
At par with the average Customer Service Salary in India
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