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Engaged Employer

Fusion CX

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3.5

based on 1.5k Reviews

53 Fusion CX Jobs

Odiya Speaking DRA Certified Customer Service Associate

Fusion CX

3.5

based on 1.5k Reviews

0-3 years

₹ 1 - 2.1L/yr (AmbitionBox estimate)

Kolkata

1 vacancy

Odiya Speaking DRA Certified Customer Service Associate

Fusion CX

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment CSA Training Customer Experience Management Focus Customer Satisfaction

+ 1 more

Job Description

Provide Voice-based support to customers.
Should have a high level of attention to detail and accuracy.

Job Requirements Customer Service Associate (CSA)

Preferred candidate profile for the Odiya-speaking DRA-certified Customer Service Associates in Kolkata

Bachelor s degree
DRA certifications
Fluency in Odiya and excellent English communication skills.
Should be willing to work in rotational shift.
Should be willing to work in the office
Candidates who are pursuing their graduation from distance learning can also apply, but they must ensure that the examinations are taken after 06 months from the date of joining.
Freshers can also apply

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Service Associate roles with real interview advice

Top Fusion CX Customer Service Associate Interview Questions

Q1. 2- What is BPO and it's complete name?

asked in Customer Care Executive interview

View answers (5)

Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more

asked in Customer Care Executive interview

View answer (1)

Q3. Are you comfortable to solve customer queries over email or phone?

asked in Customer Care Executive interview

View answer (1)

View all 35 questions

What people at Fusion CX are saying

3.6

Rating based on 97 Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in Kolkata

Likes

Job Stability and IJP is the two thing I like most about the company

Job security - Good

Dislikes

Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.