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Fusion CX

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3.5

based on 1.5k Reviews

78 Fusion CX Jobs

Trainee Customer Service Associate

Fusion CX

3.5

based on 1.5k Reviews

0-2 years

Kolkata

1 vacancy

Trainee Customer Service Associate

Fusion CX

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Nursing Recruitment CSA Training Career Development

Job Description

Willing to pursue a long-term career in the IT / ITES industry and deliver exceptional voice-based assistance to customers.
Demonstrate a high level of accuracy and attention to detail in all customer interactions.
Utilize basic computer skills to manage customer interactions, navigate systems, and maintain accurate records.

Job Requirements Trainee Customer Service Associate

Freshers Welcome : This role is ideal for fresh graduates or those just starting their careers in customer service.
Educational Qualifications : A University Degree or Diploma in any subject; candidates with a Nursing Degree or Diploma are also encouraged to apply.
Graduation Year : Candidates who have graduated between 2020-2024 are eligible to apply.
Communication Skills : Strong English communication skills (both spoken and written) to interact effectively with customers in a professional and friendly manner.
Work Environment Flexibility : Willingness to work in a 24 7 work environment, handling shifts across different times of the day, including nights and weekends.
Office-Based Role : You should be open to working in an office setting at our Fusion CX premises in Kolkata.

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX roles with real interview advice

Top Fusion CX Trainee Customer Service Associate Interview Questions

Q1. 2- What is BPO and it's complete name?

asked in Customer Care Executive interview

View answers (5)

Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more

asked in Customer Care Executive interview

View answer (1)

Q3. Are you comfortable to solve customer queries over email or phone?

asked in Customer Care Executive interview

View answer (1)

View all 40 questions