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3.5

based on 1.5k Reviews

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78 Fusion CX Jobs

Customer Service Executive

Fusion CX

 · 

3.5

 based on 1.5k Reviews

0-3 years

₹ 1.2 - 1.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Howrah

1 vacancy

Customer Service Executive

Fusion CX

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry BPO Recruitment Customer Experience Management Customer Satisfaction

Job Description

Customer Service Executive Howrah - Fusion CX Careers Customer Service Executive Howrah, India
Are you seeking a customer service job in HowrahAre you ready to take your career to the next levelWe re on the lookout for passionate Customer Service Executives to join our growing team in Howrah. If you are looking for call center jobs in Howrah with a dynamic work environment, this is your chance to work for a leading CX company and become a customer experience professional. At Fusion CX, we offer not just a job but a pathway for growth, along with competitive pay, excellent shift allowances, and the chance to make a real impact on customer experiences. Multiple openings; apply now!
Job Description
Key Responsibilities of the Customer Service Executive in the Howrah team:
  • Handle inbound calls from customers, assisting with their inquiries and providing solutions.
  • Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.
  • Maintain high levels of customer satisfaction through clear, efficient, and empathetic communication.
  • Ensure accurate data entry and timely follow-up on customer requests.
  • Adhere to company policies, guidelines, and quality standards.
Job Requirements
Required skills, qualifications, and experience to excel in the role of Customer Service Executive in Fusion CX Howrah:
Qualifications and Experience:
  • Prior experience in customer service or BPO is preferred but not required.
  • Excellent communication skills in both Hindi and English.
  • Comfortable working in a fast-paced, target-driven environment.
Working Conditions:
  • Work-from-office position at Webel IT Park, Ankurhati, Howrah.
  • A formal dress code is required.
Application Requirements:
Please bring the following documents for the interview:
  • Updated Resume
  • Original Aadhar Card
  • PAN Card
  • Bank Account Details
  • Last Educational Qualification Certificate

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Service Executive roles with real interview advice

What people at Fusion CX are saying

3.2
 Rating based on 62 Customer Service Executive reviews

Likes

Nothing to like here, no salary increment. Bad management.

Dislikes

Everything. Worst management ever.

  • Salary - Bad
    • +6 more
Read 62 Customer Service Executive reviews

Customer Service Executive salary at Fusion CX

reported by 185 employees
₹1 L/yr - ₹2.9 L/yr
47% less than the average Customer Service Executive Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.5k employees
53%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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