Fusion CX is rated
3.4 out of 5 stars on
AmbitionBox, based on 55 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.4 out of 5 stars on
AmbitionBox, based on 55 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Service Executive Reviews
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55 reviews found
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Popular
Customer Service Executive in
Kolkata
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 13 Dec 2024
Likes
There are no reason for a single rating
Dislikes
There are Many reason
Customer Service Executive in
Durgapur
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Dec 2024
Likes
Fusion give an opportunity to get a promotion after completing 6 months in this sector.
Work related travel: This job involves
Travel Within City.
Employer’s Response
We're thrilled to hear you find our BPO a great place to work. Your positive experience is what we strive for. If you ever have any suggestions or concerns, we're here to listen. Your feedback helps us continue to improve and make our workplace the best it can be. Thank you!
Customer Service Executive in
Durgapur
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 30 Aug 2023
Likes
Experienced salary deposit on time.
Dislikes
Fusion BPO is good in terms of giving salary to experienced employee since they deposit EPF esi account but I won't recommend for freshers the same thing. Fusion BPO follows NAPS procedure for freshers, and they give them less salary in name of government. Incentives get stuck . Management is too poor. No job stability. Fusion beleive in removing their employees from process but won't work on their process to make it better . Salary is on time only for experienced employees. Rest no hr or manager helps fastly if you need any help. They always respond lately . And there package is also to low according to the work pressure and role. If you want to join BPO so try to join any other organisation. Fusion is not suggestable . Office politics matter here a lot....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
We're sorry to hear about your experience, and we appreciate you sharing your concerns. Ensuring fair and timely compensation for all employees, regardless of experience level, is a priority for us. We take your feedback seriously and will address these issues internally to improve our processes. If you'd like to discuss this further, please reach out to our HR department. We're committed to creating a positive work environment for all our employees.
Customer Service Executive in
Kolkata
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 07 Oct 2023
Likes
I like to management salary on time and HR behaviou
Dislikes
Under the process Team leader they are game planer and playing with employees like politics.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Howrah
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 27 Mar 2023
Likes
Salaries credited on time.
Dislikes
It's their policy about being in naps and non naps and also their accommodation is really bad....
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Jun 2023
Likes
nothing
Dislikes
bad working condition over here
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 May 2023
Likes
everybody, please donnot join that company.
Dislikes
all things are bad in that bpo
Work Details
Work policy:
nothinng
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Thane
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 31 Jan 2023
Likes
Good work environment
Nice place to work
Dislikes
I have nothing to say as a dislike feedback
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Howrah
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Feb 2023
Likes
Work atmosphere
Dislikes
No promotion, no salary growth, no appraisal
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kolkata
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 14 Apr 2023
Likes
There was few process like seller support and non voice process was good
Dislikes
Office policy, salary and TL'S behaviour to team member was very bad
Customer Service Executive in
Kolkata
Full Time
·
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 05 Jan 2023
Likes
Some people are good and helpful there but they are very few
Dislikes
Management is very poor and no appraisal no increment even they did not provide my over time salary
People also ask about Fusion CX's Customer Service Executives
Is Fusion CX a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 55 employee reviews, it's clear that most customer service executives have an average experience working at Fusion CX. Company culture holds the highest rating at 3.2, while work satisfaction is rated the lowest amongst all factors at 3.1. Read reviews about company culture and work satisfaction on AmbitionBox.
Does Fusion CX pay their Customer Service Executives well?
According to AmbitionBox reviews, Fusion CX customer service executives rate their salary and benefits at 3.1 out of 5, based on 55 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX's customer service executives salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer service executives, click here.
How is the work culture at Fusion CX for Customer Service Executives?
Work culture at Fusion CX for customer service executives is rated 3.2 out of 5 by 55 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Fusion CX for customer service executives, click here.
How is the job security at Fusion CX for Customer Service Executives?
Based on 55 reviews on AmbitionBox, Fusion CX's customer service executives rate job security at 3.2 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Fusion CX for customer service executives, click here.
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