Fusion CX Customer Service ExecutiveDurgapur Reviews
based on 4 reviews
Updated 1 Dec, 2024
Overall Rating
4.7/5
How AmbitionBox ratings work?
Category Ratings
4.7
Salary & Benefits
4.7
Work-Life balance
4.5
Company culture
4.4
Job Security
4.4
Skill development
4.4
Promotions/Appraisal
4.4
Work Satisfaction
Fusion CX is rated
4.7 out of 5 stars on
AmbitionBox, based on 4 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
4.7 out of 5 stars on
AmbitionBox, based on 4 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
4 reviews found
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Popular
Customer Service Executive in
Durgapur
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Dec 2024
Likes
Fusion give an opportunity to get a promotion after completing 6 months in this sector.
Dislikes
N/A
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Durgapur
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2024
Likes
I like everything here
Dislikes
There is nothing that I don't like
Customer Service Executive in
Durgapur
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2024
Likes
I like everything
Dislikes
Nothing to dislike
Customer Service Executive in
Durgapur
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 30 Aug 2023
Likes
Experienced salary deposit on time.
Dislikes
Fusion BPO is good in terms of giving salary to experienced employee since they deposit EPF esi account but I won't recommend for freshers the same thing. Fusion BPO follows NAPS procedure for freshers, and they give them less salary in name of government. Incentives get stuck . Management is too poor. No job stability. Fusion beleive in removing their employees from process but won't work on their process to make it better . Salary is on time only for experienced employees. Rest no hr or manager helps fastly if you need any help. They always respond lately . And there package is also to low according to the work pressure and role. If you want to join BPO so try to join any other organisation. Fusion is not suggestable . Office politics matter here a lot....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
We're sorry to hear about your experience, and we appreciate you sharing your concerns. Ensuring fair and timely compensation for all employees, regardless of experience level, is a priority for us. We take your feedback seriously and will address these issues internally to improve our processes. If you'd like to discuss this further, please reach out to our HR department. We're committed to creating a positive work environment for all our employees.