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3.5

based on 1.4k Reviews

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Fusion CX Customer Care Associate Reviews

based on 24 reviews
Updated 12 Jul, 2024

Overall Rating

3.2/5
How AmbitionBox ratings work?

Category Ratings

2.9

Company culture

2.8

Work-Life balance

2.6

Work Satisfaction

2.4

Salary & Benefits

2.4

Skill development

2.3

Job Security

2.1

Promotions/Appraisal

Top Mentions in Fusion CX Customer Care Associate Reviews

24 reviews found

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Customer Care Associate Jobs at Fusion CX

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People also ask about Fusion CX's Customer Care Associates

Is Fusion CX a good place to work for Customer Care Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 24 employee reviews, it's clear that most customer care associates have an average experience working at Fusion CX. Company culture holds the highest rating at 2.9, while career growth is rated the lowest amongst all factors at 2.1. Read reviews about company culture and career growth on AmbitionBox.
Does Fusion CX pay their Customer Care Associates well?
According to AmbitionBox reviews, Fusion CX customer care associates rate their salary and benefits at 2.4 out of 5, based on 24 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Fusion CX's customer care associates salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer care associates, click here.
How is the work culture at Fusion CX for Customer Care Associates?
Work culture at Fusion CX for customer care associates is rated 2.9 out of 5 by 24 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Fusion CX for customer care associates, click here.
How is the job security at Fusion CX for Customer Care Associates?
Based on 24 reviews on AmbitionBox, Fusion CX's customer care associates rate job security at 2.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Fusion CX. To read reviews about job security at Fusion CX for customer care associates, click here.

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Gender Based Ratings for Fusion CX Customer Care Associate

based on 22 reviews
3.6
Rated by 11 Women

Rated 3.0 for Work-Life Balance and 2.9 for Company Culture

women
2.7
Rated by 11 Men

Rated 2.9 for Company Culture and 2.6 for Work Satisfaction

men

Working Days for Fusion CX Customer Care Associate

based on 24 reviews
Rotational Shift
50%
Monday to Saturday
33%
Other
11%
Monday to Friday
6%

Work Timings for Fusion CX Customer Care Associate

based on 24 reviews
Flexible timing
Strict (10am - 7pm)
Strict (9am - 6pm)
38%
26%
10%
26% employees reported other strict timings

Shift Timings for Fusion CX Customer Care Associate

based on 24 reviews
Day shift
100%

Business Travel for Fusion CX Customer Care Associate

based on 24 reviews
No travel
81%
Within city
19%
Fusion CX Customer Care Associate Salary
based on 76 salaries
₹0.9 L/yr - ₹2.5 L/yr
42% less than the average Customer Care Associate Salary in India
View more details
cab
Office cab/shuttle
1 total response
retirement
Retirement benefits
0 total responses
stock
Stock options
0 total responses
healthCheckup
Annual health checkup
0 total responses
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