Fusion CX is rated
3.2 out of 5 stars on
AmbitionBox, based on 24 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.2 out of 5 stars on
AmbitionBox, based on 24 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Care Associate Reviews
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24 reviews found
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Popular
Customer Care Associate in
Howrah
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 29 Jun 2024
Likes
Managers are good in behaviour rather than others company
Dislikes
No salary increment and and progress
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Employer’s Response
Thank you for your feedback. We're delighted to hear you appreciate the supportive nature of our managers. We understand your concerns about salary increments and career growth. We're actively working on improvements in these areas to better support our employees' development.
Customer Care Associate in
Chennai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 16 Sep 2023
Likes
It's good to work with manager and TL his really friendly
Customer Care Associate in
Chennai (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 14 Jan 2024
Likes
Shifting time
Dislikes
A lot of work
Customer Care Associate in
Kolkata
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 05 May 2022
Likes
Good work environment and culture teammates are supportive and the management is transparent there is cafeteria for lunch nd tea break but company policy is not good 👎
Dislikes
There is lot of politics and the management doesn't address salary us decent but career growth is slow there is a bind of 2 years before which you cannot resign on the job training is not given to new joinees
Work Details
Work days: Monday to Saturday
(Strict Timings)
Customer Care Associate in
Kolkata
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 26 Mar 2023
Likes
Flexible work procedure
Dislikes
Not ample scope to learn and develop. People are pulled up for no fault of theirs. The job security of employees depends on the whims of clients and there is no role the management plays in retaining vintage employees. Pathetic.
Work Details
CCA
Work policy:
Since the Covid situation arrived the company has been making efforts to run the departments with minimum employees in the office premises.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Associate in
Howrah
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 06 Jan 2023
Likes
Salary on Time for employees
Dislikes
theirs attitude are on peak
Work Details
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
Fusion CX.
No work life balance, they will treat you like animals
Work Details
Work timings: Strict Timings
Customer Care Associate in
Kolkata
Full Time
·
CSA Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 28 Oct 2020
Likes
Everything was good.
Dislikes
After resigning the job HR do not co-ordinate for the PF withdrawn which I need due to covid-19.
Work Details
Everything was good but after the resignation I want to withdrew the PF but the organization HR did not answer my call as I gave the resignation due to covid-19 and still I want to withdraw my PF but their is zero response from the organization.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Associate (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 16 Mar 2023
Likes
Fusion has got many process. If one process gets terminated agents are transferred to another one.
Dislikes
Agent's don't get leave
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Associate (working remotely)
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 01 Feb 2023
Likes
Tl were good
Dislikes
Worst Management, Every month we had salary issue. higer management never looked into this. Very bad experience working their. No appraisal at all
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Associate (working remotely)
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 22 Jul 2022
Likes
I just like my TL's Shaik Waseem Akram and Debdeep Roy. They are the best.
Dislikes
Salary & management & no promotion & no incentives
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Associate (working remotely)
Full Time
·
Customer Care Associate Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Nov 2022
Likes
Nothing
Dislikes
HRs are totally irresponsible
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Associate (working remotely)
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 30 Jun 2022
Likes
work under pressure is less
Dislikes
No reasonable salary hike for the employees
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Associate in
HWH
Full Time
·
Out Bound Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 01 Jun 2022
Likes
good to work as a fress
Dislikes
No I don't dislike the company
Work Details
Good
Work timings: Strict Timings
Customer Care Associate in
Kolkata
Customer Support Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 20 Apr 2022
Likes
They are not friendly with their employees
Dislikes
My above statement was true and fair in my best knowledge.
Work Details
Not at all
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Associate in
Kolkata
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Mar 2022
Likes
Everyone is helpful, cooperative a great experience I have working there
Dislikes
There's some management issue which i don't like
Work Details
Great experience.
Work days: Rotational Shift
(Flexible Timings)
Employee Benefits
They provide me training and all the knowledge about software they worked and work from home job facility are also there ...
People also ask about Fusion CX's Customer Care Associates
Is Fusion CX a good place to work for Customer Care Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 24 employee reviews, it's clear that most customer care associates have an average experience working at Fusion CX. Company culture holds the highest rating at 2.9, while career growth is rated the lowest amongst all factors at 2.1. Read reviews about company culture and career growth on AmbitionBox.
Does Fusion CX pay their Customer Care Associates well?
According to AmbitionBox reviews, Fusion CX customer care associates rate their salary and benefits at 2.4 out of 5, based on 24 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Fusion CX's customer care associates salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer care associates, click here.
How is the work culture at Fusion CX for Customer Care Associates?
Work culture at Fusion CX for customer care associates is rated 2.9 out of 5 by 24 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Fusion CX for customer care associates, click here.
How is the job security at Fusion CX for Customer Care Associates?
Based on 24 reviews on AmbitionBox, Fusion CX's customer care associates rate job security at 2.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Fusion CX. To read reviews about job security at Fusion CX for customer care associates, click here.
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