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Fusion CX

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based on 1.4k Reviews

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Fusion CX Customer Care Associate Kolkata Reviews

based on 10 reviews

Updated 4 Oct, 2023

Overall Rating

3.3/5

How AmbitionBox ratings work?

Category Ratings

3.1

Skill development

3.0

Work-Life balance

2.8

Company culture

2.8

Work Satisfaction

2.6

Promotions/Appraisal

2.6

Job Security

2.6

Salary & Benefits

10 reviews found

Sort by: Popular

Customer Care Associate in Kolkata

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 13 Aug 2023

Likes

Environment is good but guys are cheap.

Dislikes

Didn't want to tell.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Associate in Kolkata

Full Time

·

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 05 May 2022

Likes

Good work environment and culture teammates are supportive and the management is transparent there is cafeteria for lunch nd tea break but company policy is not good 👎

Dislikes

There is lot of politics and the management doesn't address salary us decent but career growth is slow there is a bind of 2 years before which you cannot resign on the job training is not given to new joinees

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Care Associate in Kolkata

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 26 Mar 2023

Likes

Flexible work procedure

Dislikes

Not ample scope to learn and develop. People are pulled up for no fault of theirs. The job security of employees depends on the whims of clients and there is no role the management plays in retaining vintage employees. Pathetic.

Work Details

CCA

Work policy: Since the Covid situation arrived the company has been making efforts to run the departments with minimum employees in the office premises.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Associate in Kolkata

Full Time

·

Oyo IBD Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 26 Jul 2022

Likes

I improve my self

Dislikes

Every thik is okey

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Care Associate in Kolkata

Full Time

·

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 04 Oct 2023

Likes

Dont like anything

Dislikes

Overall very bad experience

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Associate in Kolkata

Full Time

·

Customer Care Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 02 Apr 2022

Likes

Nothing

Dislikes

No work life balance, they will treat you like animals

Work Details

Work timings: Strict Timings

Customer Care Associate in Kolkata

Full Time

·

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 28 Oct 2020

Likes

Everything was good.

Dislikes

After resigning the job HR do not co-ordinate for the PF withdrawn which I need due to covid-19.

Work Details

Everything was good but after the resignation I want to withdrew the PF but the organization HR did not answer my call as I gave the resignation due to covid-19 and still I want to withdraw my PF but their is zero response from the organization.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Fusion CX.

Customer Care Associate in Kolkata

Customer Support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 20 Apr 2022

Likes

They are not friendly with their employees

Dislikes

My above statement was true and fair in my best knowledge.

Work Details

Not at all

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Care Associate in Kolkata

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 18 Mar 2022

Likes

Everyone is helpful, cooperative a great experience I have working there

Dislikes

There's some management issue which i don't like

Work Details

Great experience.

Work days: Rotational Shift (Flexible Timings)

Employee Benefits

They provide me training and all the knowledge about software they worked and work from home job facility are also there ...

Customer Care Associate in Kolkata

Customer Care Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Apr 2022

Likes

Job environment

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Return to all reviews

Top trending discussions

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effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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Fusion CX Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 Fusion CX reviews submitted by Fusion CX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion CX is the right company for you. 62% of employees reported the...Read more

Home >
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Fusion CX Reviews >
Fusion CX Customer Care Associate Kolkata Reviews

Gender Based Ratings for Fusion CX Customer Care Associate Kolkata

based on 10 reviews

Rated 3.8 for Work-Life Balance and 3.7 for Skill Development

Rated 2.5 for Skill Development and 2.4 for Company Culture

Working Days for Fusion CX Customer Care Associate Kolkata

based on 10 reviews

Rotational Shift

62%

Monday to Saturday

38%

Work Timings for Fusion CX Customer Care Associate Kolkata

based on 10 reviews

Flexible timing

Strict (9am - 7.30pm)

Strict (10am - 8pm)

70%

15%

15%

Shift Timings for Fusion CX Customer Care Associate Kolkata

based on 10 reviews

Day shift

100%

Business Travel for Fusion CX Customer Care Associate Kolkata

based on 10 reviews

No travel

83%

Within city

17%

Fusion CX Customer Care Associate Salaries in Kolkata

based on 44 salaries

₹0.9 L/yr - ₹2 L/yr

45% less than the average Customer Care Associate Salary in India

View more details

Employee Benefits for Fusion CX Customer Care Associate Kolkata

Office cab/shuttle

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

Annual health checkup

0 total responses

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