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Flamingo BPO

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20 Flamingo BPO Jobs

Field Collection Agent (DRA Certified)

Flamingo BPO Technology Solutions Ltd

1-3 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Flamingo BPO

posted 5d ago

Job Role Insights

Key skills for the job

Data Entry Customer Service Key Account Management Debt Collection Debt Recovery Conflict Resolution

+ 1 more

Job Description

The Field Collection Agent is tasked with visiting debtors or clients in person to collect payments, negotiate settlements, and manage outstanding accounts. This role requires excellent communication and negotiation skills, the ability to work independently, and strong problem-solving abilities to handle sensitive situations professionally.

Key Responsibilities:

Customer Visits : Min 8 visits per day OR As defined by management for the assigned process.
Payment Collection : Collect Payment and ensure maximisation of Collection amount as per assigned targets. Report all collections accurately.
Negotiation : Negotiate payment plans with clients unable to pay the full amount. Offer settlement options within the company s guidelines.
Account Management : Keep detailed records of all communications and visits. Update the company s database with payment details and follow-up information.
Debt Recovery : Work with the collections team to implement debt recovery strategies. Report any clients or cases that may require legal action.
Customer Service : Act as the company s representative and maintain a professional and courteous demeanour. Address client questions or concerns regarding payments, policies, or account status. Maintaining a healthy relationship with Client team.
Compliance : Ensure adherence to company policies and local laws regarding debt collection. Respect clients privacy and confidentiality.

Skills and Qualifications:

Educational Background : Min 12 th pass or Equivalent. bachelors degree in finance, business, or a related field (preferred). DRA certified will be preferred depending upon the process .
Experience : 1-3 years in field Collections with Customer facing role. Familiarity with Collection Software and Digital Payment systems.
Communication Skills : Strong verbal communication and negotiation abilities. Conflict resolution skills and the ability to handle stressful situations calmly.
Time Management : Disciplined, Should adhere strictly with Company guidelines. Ability to manage multiple clients and follow up on accounts efficiently. Punctuality and self-motivation to work independently.
Technical Skills : Working knowledge in Microsoft Office and mobile technology (tablets, smartphones) for reporting and data entry.
Physical Stamina : Willingness to travel frequently and visit client locations. Ability to handle physical demands such as walking, standing, and carrying materials.
Licenses : A valid driver s license is typically required, along with access to a personal 2-Wheeler vehicle.
Personal Attributes: Professional and ethical conduct. Detail-oriented with good organizational skills. Persistence and determination to recover outstanding payments.
Work Environment: Primarily field-based with visits to clients homes or workplaces. May involve occasional office work for reporting and team meetings. Requires travel within a designated area/ location/ region.

Performance Indicators:

Recovery rate of outstanding debts.
Number of visits and successful negotiations.
Client satisfaction and feedback.

This role is critical in maintaining a company s cash flow and ensuring that debts are recovered in a timely, professional manner. The Field Collection Agent must balance assertiveness with customer care to achieve effective results.

Key Responsibilities:

Customer Visits : Min 8 visits per day OR As defined by management for the assigned process.
Payment Collection : Collect Payment and ensure maximisation of Collection amount as per assigned targets. Report all collections accurately.
Negotiation : Negotiate payment plans with clients unable to pay the full amount. Offer settlement options within the company s guidelines.
Account Management : Keep detailed records of all communications and visits. Update the company s database with payment details and follow-up information.
Debt Recovery : Work with the collections team to implement debt recovery strategies. Report any clients or cases that may require legal action.
Customer Service : Act as the company s representative and maintain a professional and courteous demeanour. Address client questions or concerns regarding payments, policies, or account status. Maintaining a healthy relationship with Client team.
Compliance : Ensure adherence to company policies and local laws regarding debt collection. Respect clients privacy and confidentiality.

Skills and Qualifications:

Educational Background : Min 12 th pass or Equivalent. bachelors degree in finance, business, or a related field (preferred). DRA certified will be preferred depending upon the process .
Experience : 1-3 years in field Collections with Customer facing role. Familiarity with Collection Software and Digital Payment systems.
Communication Skills : Strong verbal communication and negotiation abilities. Conflict resolution skills and the ability to handle stressful situations calmly.
Time Management : Disciplined, Should adhere strictly with Company guidelines. Ability to manage multiple clients and follow up on accounts efficiently. Punctuality and self-motivation to work independently.
Technical Skills : Working knowledge in Microsoft Office and mobile technology (tablets, smartphones) for reporting and data entry.
Physical Stamina : Willingness to travel frequently and visit client locations. Ability to handle physical demands such as walking, standing, and carrying materials.
Licenses : A valid driver s license is typically required, along with access to a personal 2-Wheeler vehicle.
Personal Attributes: Professional and ethical conduct. Detail-oriented with good organizational skills. Persistence and determination to recover outstanding payments.
Work Environment: Primarily field-based with visits to clients homes or workplaces. May involve occasional office work for reporting and team meetings. Requires travel within a designated area/ location/ region.