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Customer Service Associate
1-2 years
₹ 1.126 - 1.7L/yr (AmbitionBox estimate)
Durgapur
1 vacancy
Customer Service Associate
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide confident and empathetic customer support, addressing inquiries and resolving issues efficiently.
- Communicate clearly and effectively with customers in English or Hindi, adapting to their language preferences.
- Navigate various applications and our CRM system skillfully, ensuring all customer interactions are documented accurately and promptly.
- Collaborate with team members to ensure service excellence and strive for first-contact resolution.
- Freshers or those with 1-2 years of experience, especially in call center operations, are welcome.
- Strong proficiency in using smartphones and computers and familiarity with internet/mobile applications, MS Excel, and MS Word.
- English proficiency equivalent to Versant Levels 3 and 4, and the ability to communicate effectively in both Hindi and English.
- Typing speed of at least 40 WPM with high accuracy. Written communication should align with CEFR Level B1 standards.
- Access to a laptop/desktop with a minimum internet speed of 5 MBPS, suitable for running CRM and contact center applications via Citrix Workspace needed in this customer service role.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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(based on 79 Fusion CX interviews) What people at Fusion CX are saying
Rating based on 91 Customer Service Associate
reviews
Anonymous · Voice / Blended
in Kolkata
Job Stability and IJP is the two thing I like most about the company
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
Read 91 reviewsCustomer Service Associate salary at Fusion CX
What Fusion CX employees are saying about work life
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