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27 Svatantra Micro Housing Finance Corporation Limited Jobs

Customer Service Executives

1-3 years

Ahmedabad

1 vacancy

Customer Service Executives

Svatantra Micro Housing Finance Corporation Limited

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • Conduct telephonic interactaction with customers provide information about product, services, open new loan accounts, renew loans or obtain complaint details.
  • Check record details of inquiries, comments or complaints, transactions or interactions, and take actions in accordance.
  • Acquire and analyze relevant information to evaluate validity of complaint and identify the possible causes.
  • Refer unresolved and pending customer grievances to the concerned departments for further investigation and record them in the complaint register sheet.
  • Notify customers regarding investigation results, respond to inquiries, or any adjustments in the services (if any).
  • Recommend modifications in service/products to prevent foreseen issues.
  • Pass on the new inquiries received to the concern team and follow-up with them and record them in the assigned sheet.
  • Make outbound/follow-up calls on the ones missed during the day and calls assigned by the supervisor.
Experience : 0-3 Years

Education Background : Bachlors or Masters in Arts / Commerce
Skills and abilities :
- Good communication skills
- Convincing skills
- Computer skills
- Listening skills

Employment Type: Full Time, Permanent

Read full job description

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What people at Svatantra Micro Housing Finance Corporation Limited are saying

What Svatantra Micro Housing Finance Corporation Limited employees are saying about work life

based on 113 employees
62%
79%
51%
96%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Svatantra Micro Housing Finance Corporation Limited Benefits

Health Insurance
Work From Home
Job Training
Soft Skill Training
Free Transport
Child care +6 more
View more benefits

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