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53 Fusion CX Jobs
Customer Service Associate - International Process - Kolkata
1-6 years
Kolkata
1 vacancy
Customer Service Associate - International Process - Kolkata
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Service Associate - International Process - Kolkata Customer Service Associate International Process Kolkata
Fusion CX is actively seeking experienced Customer Service Associates in Kolkata to support our international clientele. This is a rewarding opportunity for candidates with a passion for customer service and sales who are ready to enhance their skills in a dynamic environment. If you re looking for top jobs in Kolkata with growth potential, Fusion CX is the place for you.
Job Descriptions Role responsibilities Customer Service Associate (international process) in Fusion CX Kolkata:
- Providing Voice Support to International Customers
- Answer customer inquiries and resolve issues involving upselling
- Handling and resolving customer complaints regarding product sales and customer service problems.
- Provide product and service information.
- Processing forms, orders, and applications requested by the customers.
- Identifying and escalating priority issues and reporting them to management as needed.
- Following up on complicated customer calls where required.
- Complete call notes and call reports as necessary and update them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Documenting details of comments, inquiries, complaints, and actions taken.
Preferred candidate profile for Customer Service Associate for an international process in Kolkata:
- Bachelor s degree
- 6 months to 1 year of customer service experience
- Freshers are also welcome.
- Excellent communication skills, including verbal/Written with proper grammar in English and Hindi
- Good computer and typing (28-30 wpm) skills
- Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.
Fusion CX offers a dynamic and supportive work environment with ample opportunities for growth. If you are seeking customer service jobs in Kolkata, here s why you should consider this job vacancy in Fusion CX:
-
- Competitive Compensation : Fixed CTC with industry-standard benefits.
- Work-Life Balance : Enjoy a five-day work week with two rotational days off.
- Transport Facility : Convenient transportation is provided within a designated company radius.
Explore the potential to develop your career with one of the leading customer service associate jobs in Kolkata. At Fusion CX, we re committed to empowering our employees and delivering transformative customer experiences. Join us as a customer service associate for an international process in Kolkata, and build a career with a global CX company.
Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.
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Employment Type: Full Time, Permanent
Read full job descriptionFusion CX Interview Questions & Tips
Prepare for Fusion CX Customer Service Associate roles with real interview advice
Top Fusion CX Customer Service Associate Interview Questions
Q1. 2- What is BPO and it's complete name?
asked in
Customer Care Executive interview
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in
Customer Care Executive interview
Q3. Are you comfortable to solve customer queries over email or phone?
asked in
Customer Care Executive interview
What people at Fusion CX are saying
Rating based on 97 Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Likes
Job Stability and IJP is the two thing I like most about the company
- Job security - Good
Dislikes
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
- Skill development - Poor
+1 more
Customer Service Associate salary at Fusion CX
reported by
207
employees
₹0.9
L/yr - ₹2.5
L/yr
53%
less
than the average Customer Service Associate Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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Fusion CX Kolkata Office Location
Kolkata, West Bengal Office
Headquarter
Y9, EP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091, IN
Kolkata, West Bengal
700091
700091
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