Customer Service Associate

The Incumbent would be required to take calls and manage backend activities for one of the most reputed internet companies in the world.

Role & Responsibilities:

Handle customer queries and complaints via email, chat, and phone calls.
Provide timely and accurate responses to customer inquiries.
Maintain a high level of professionalism and empathy during interactions.
Update CRM systems with customer interactions and resolutions.
Collaborate with internal teams to resolve escalations efficiently.