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818 Customer Interaction Jobs

Manager - Virtual Service Sales

Schneider Electric India Pvt. Ltd.

 · 

4.1

 based on 3.8k Reviews

1-2 years

Mumbai

1 vacancy

Manager - Virtual Service Sales

Schneider Electric

posted 2d ago

Job Role Insights

Key skills for the job

Social Media Marketing Operations Inside Sales MS Office Spare Parts Data Quality

+ 2 more

Job Description

SDB2 ISSR Inside Services Sales Representative Leads ISSR
Deploys sales activities remotely (e.g. phone, Internet, e-mail systems and social media) with customers in order to develop and grow installed base services with them. Reacts quickly to all Customer Requests and Leads.
The mission of the Field Services Leads ISSR is to maximize services revenue by establishing, building and nurturing relationships with customers and managing all Customer Requests and Leads. In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts.
Essential Responsibilities:
  • Managing the Leads and Customer Requests
Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Secure Power contract renewals)
React quickly to on-demand requests from customers
Research contact and identify/plan key initiatives
Develop new points of contact and potential account identified from marcom activities campaigns, FSR leads and CCC/other leads
Develop and maintain relationship with customer
Take inbound calls and e-mails to support existing customer base
Quote and close deals for SKU bases and Standard Service Offers (spare parts, renewal contracts)
Answer customer questions and educate on all SE services
Engage with customers on digital platforms (LinkedIn) and be an active user
Report accurate monthly order forecasting
Build and manage FS Opportunity Pipeline
Analyze qualify opportunities in BFO
Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
Develop up cross-selling between Line of Businesses service offer
Transfer new product sales opportunities to Account Managers from the BUs or Product Inside Sales from the country
Quote and close the deal for standard services offer
Maintain the Installed Base data for customers
Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
Keep update the data of Installed Base of the customers
Document all records of customer interaction and activity in bFO
Respond on-time and on-quality to On-demand requests from the customers
Main interactions:
Customers, FS Inside Sales Manager, FS Operational Marketing, CCC, Outside Services Sales, FS Execution, FS Tendering, FS Operations.
Key Success Factors
Reactivity on the Lead (FSR, CCC, Marcom, Web, Secure Power contract renewals) management and high hit rates on winning the Leads.
Managing all customer demands in the fastest way by ensuring customer satisfaction
Meeting and exceeding monthly, quarterly, and yearly sales quota
Close collaboration with Outside Services Sales for complex on-demand sales
Improving customer account data quality
Education / Skills:
Education : Bachelor /associate degree in Electrical / Electronic Engineering
Experience: 1-2 years of experience on Inside or Outside Sales, Field Services Representative, Call center customer technical support, CCC technical agent
Soft skills :
Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear understandable/ engaging enthusiastic
Strong interpersonal skills, seeking new ways of learning to upskill himself/herself
Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO.
Familiarity with Schneider Electric products and services.
Verbal and written communication skills
Able to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in technical sales conversations.
Language skills: native speaker level for local context, good level of English (Written and Verbal)


Employment Type: Full Time, Permanent

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What people at Schneider Electric are saying

4.5
 Rating based on 69 Manager reviews

Likes

Schneider is the great company to learn and grow.

  • Salary - Excellent
    • +6 more
Dislikes

Still need to improve the data management. There is no single tool to manage the database.

Read 69 Manager reviews

Manager salary at Schneider Electric

reported by 670 employees with 1-15 years exp.
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₹7 L/yr - ₹18.6 L/yr
24% less than the average Manager Salary in India
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