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77 Delhivery Jobs

Customer Service Associate

1-6 years

Pune, Jaipur, Bangalore / Bengaluru

1 vacancy

Customer Service Associate

Delhivery

posted 17d ago

Job Description


The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services.

You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat.

Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.


Key Responsibilities:


● Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response

● Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)

● CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets

● Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options

● Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring

● Analyze and support with insights to improve the process and internal operations and service levels

● Handling customer escalations-preparing RCA / CAPA and providing the solution

● Collaborate with internal stakeholders to maintain and increase performance of client accounts

● Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business


Required Skills and competencies


  • Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
  • Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
  • Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
  • Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
  • Familiarity with customer-relationship management (CRM) software programs
  • Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand


Employment Type: Full Time, Permanent

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What people at Delhivery are saying

4.1
 Rating based on 4 Customer Service Associate reviews

Likes

Work life balance was good Have time to work on yourself

Dislikes

Experience is a big thing which affect badly to other work and impact your job badly Office politics

  • Job security - Poor
Read 4 Customer Service Associate reviews

Customer Service Associate salary at Delhivery

reported by 14 employees
₹3 L/yr - ₹5.5 L/yr
48% more than the average Customer Service Associate Salary in India
View more details

What Delhivery employees are saying about work life

based on 6.1k employees
60%
57%
43%
92%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Delhivery Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Work From Home
Team Outings +6 more
View more benefits

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Delhivery Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru, Karnataka Office
Prestige Towers, 6th floor, 99 & 100, Residency Rd, infront of Cash Pharmacy, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka - 560025 Bangalore / Bengaluru, Karnataka
560025

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