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93 Delhivery Jobs

Customer Service Cum Operations (Freight Forwarding)

2-7 years

Gurgaon / Gurugram

1 vacancy

Customer Service Cum Operations (Freight Forwarding)

Delhivery

posted 9d ago

Job Description

Responsibilities:


Act as the primary point of contact for customers regarding ocean freight shipments.
Provide timely updates on shipment status, address queries, and resolve issues to ensure customer satisfaction.
Build and maintain strong client relationships through effective communication and service delivery.
Coordinate with customers to understand their shipping requirements and offer tailored solutions.
Handle end-to-end operational activities for ocean freight shipments, including booking, documentation, and coordination with carriers, customs, and other stakeholders.
Ensure compliance with regulatory requirements, customs clearance, and company policies.
Collaborate with internal teams (sales, last-mile delivery, etc.) to ensure seamless execution.
Identify areas for process improvement to enhance efficiency and reduce operational costs.
Implement best practices in ocean freight operations and client servicing.
Prepare and verify shipping documents such as bills of lading, invoices, and packing lists.
Maintain accurate records of shipments, customer communications, and operational data.
Generate reports on key operational metrics, shipment statuses, and customer feedback.
Handle escalations related to shipment issues and coordinate with stakeholders to resolve them promptly.
Provide insights and recommendations to prevent recurring operational issues.


Desired Profile:


Bachelors degree (preferably in Supply Chain Management, Logistics, Business Administration, or a related field).
1–3 years of experience in ocean freight operations or logistics (preferred).
Strong understanding of ocean freight processes, international trade, and customs regulations.
Excellent communication and interpersonal skills.
Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with logistics/ERP software.
Problem-solving attitude with attention to detail and multitasking abilities.
Ability to thrive in a fast-paced and dynamic work environment.


Employment Type: Full Time, Permanent

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Prepare for Customer Service roles with real interview advice

Top Delhivery Customer Service Interview Questions

Q1. How will you calculate volume of a shipment?
Q2. 0-1 Knapsack Problem A thief is planning to rob a store and has a knapsack that can carry a maximal weight of W . There are N items availab ... read more
Q3. How much orders are dispatch in last working organizations.
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What people at Delhivery are saying

Customer Service salary at Delhivery

reported by 4 employees
₹2 L/yr - ₹5.5 L/yr
27% more than the average Customer Service Salary in India
View more details

What Delhivery employees are saying about work life

based on 6.2k employees
60%
57%
43%
92%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Delhivery Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Work From Home
Team Outings +6 more
View more benefits

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Delhivery Gurgaon / Gurugram Office Location

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Gurgaon / Gurugram, Haryana Office
Headquarter
Plot 5,sector 44 Gurgaon, Haryana - 122001 Gurgaon / Gurugram, Haryana
122001

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