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3.5

based on 1.4k Reviews

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Fusion CX Customer Service Associate Reviews

based on 92 reviews
Updated 20 Dec, 2024

Overall Rating

3.5/5
How AmbitionBox ratings work?

Category Ratings

3.5

Skill development

3.4

Work-Life balance

3.4

Job Security

3.3

Company culture

3.3

Salary & Benefits

3.3

Work Satisfaction

2.9

Promotions/Appraisal

Top Mentions in Fusion CX Customer Service Associate Reviews

92 reviews found

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People also ask about Fusion CX's Customer Service Associates

Is Fusion CX a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 92 employee reviews, it's clear that most customer service associates have an average experience working at Fusion CX. Skill development holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about skill development and career growth on AmbitionBox.
Does Fusion CX pay their Customer Service Associates well?
According to AmbitionBox reviews, Fusion CX customer service associates rate their salary and benefits at 3.3 out of 5, based on 92 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX's customer service associates salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer service associates, click here.
How is the work culture at Fusion CX for Customer Service Associates?
Work culture at Fusion CX for customer service associates is rated 3.3 out of 5 by 92 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Fusion CX for customer service associates, click here.
How is the job security at Fusion CX for Customer Service Associates?
Based on 92 reviews on AmbitionBox, Fusion CX's customer service associates rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Fusion CX for customer service associates, click here.
Is work from home available to Customer Service Associates at Fusion CX?
According to AmbitionBox, 22% of Fusion CX's customer service associates work from home permanently, 74% work from the office, and 4% follow a hybrid model, based on 23 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Fusion CX for customer service associates, click here.

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Work Policy for Fusion CX Customer Service Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 23 reviews in last 6 months

Work from office

Work from office

74%
Permanent work from home

Permanent work from home

22%
Hybrid

Hybrid

4%

2 days/week from office

4%

Gender Based Ratings for Fusion CX Customer Service Associate

based on 89 reviews
3.6
Rated by 40 Women

Rated 3.6 for Skill Development and 3.6 for Work-Life Balance

women
3.5
Rated by 49 Men

Rated 3.4 for Skill Development and 3.3 for Work-Life Balance

men

Working Days for Fusion CX Customer Service Associate

based on 92 reviews
Rotational Shift
59%
Monday to Saturday
30%
Other
6%
Monday to Friday
3%
Alternate Saturday off
2%

Work Timings for Fusion CX Customer Service Associate

based on 92 reviews
Flexible timing
Strict (10am - 7pm)
Strict (10am - 7.30pm)
47%
17%
5%
31% employees reported other strict timings

Shift Timings for Fusion CX Customer Service Associate

based on 92 reviews
Day shift
Night shift
97%
3%

Business Travel for Fusion CX Customer Service Associate

based on 92 reviews
No travel
71%
Within city
29%
Fusion CX Customer Service Associate Salary
based on 190 salaries
₹0.9 L/yr - ₹2.3 L/yr
54% less than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
2 total responses
paternity
Paternity leaves
1 total response
healthInsurance
Health insurance
2 total responses
annualLeaves
Annual leaves
1 total response
+4 more benefits
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