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Customer Service Associate
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle inbound customer inquiries and provide prompt and efficient assistance.
- Ensure high-quality service delivery by addressing customer concerns professionally and courteously.
- Utilize excellent verbal communication skills in Telegu and English to interact, connect, and effectively communicate with customers.
- Adhere to company policies and procedures while resolving customer issues and inquiries.
- Maintain accurate records of customer interactions and transactions.
- Minimum HSC (Higher Secondary Certificate) qualification.
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal communication skills in Telegu and proficiency in English.
- Willingness to work in rotational shifts, including 24*7 availability and rotational weekly offs.
- Ability to handle customer inquiries professionally and efficiently.
- Strong interpersonal skills and a customer-centric approach.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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(based on 79 Fusion CX interviews) What Customer Service Associate at Fusion CX are saying
Rating based on 92 Customer Service Associate
reviews
Anonymous · Voice / Blended
in Kolkata
Job Stability and IJP is the two thing I like most about the company
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
Read 92 reviewsCustomer Service Associate salary at Fusion CX
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