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Customer Care Executive Collections BFSI
Fusion CX
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Curating streamlined email and social media communication mediums for offers, updates and much more
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Fixing appointments based on the availability of customers and clients
- Interacting with customers to ensure they have a desirable and shareable experience
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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What people at Fusion CX are saying
Rating based on 135 Customer Care Executive
reviews
Anonymous · IT Support
in Kolkata, West Bengal
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Worst management
Read 135 reviewsCustomer Care Executive salary at Fusion CX
What Fusion CX employees are saying about work life
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Fusion CX Kolkata Office Location
700091
