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eClinicalWorks Senior Customer Service Associate Interview Questions and Answers

Updated 25 Mar 2024

eClinicalWorks Senior Customer Service Associate Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.

Interview Preparation Tips

Topics to prepare for eClinicalWorks Senior Customer Service Associate interview:
  • Research about the company
Interview preparation tips for other job seekers - Do some research about your company you are giving interview main thing. Be prepared to answer any difficult situation questions

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Chargeback dispute work flow

I appeared for an interview in Jul 2017.

Interview Questionnaire 

2 Questions

  • Q1. About myself experience and interests
  • Q2. About myself and family background

Interview Preparation Tips

Round: Essay writing
Experience: We were given a random topic to create an essay and ten minutes tat time to complete it to check our language

Interview Questionnaire 

21 Questions

  • Q1. AVL tree balance checking
  • Q2. Median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity
  • Ans. 

    Find median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity

    • Use binary search to find the partition point in both arrays

    • Calculate the median based on the partition point and array sizes

    • Adjust the partition points based on the median value

    • Repeat until the partition points are at the median

    • Handle edge cases such as empty arrays and uneven array sizes

  • Answered by AI
  • Q3. Strings Anagram in O(1) space complexity
  • Ans. 

    Anagram of strings in O(1) space complexity

    • Use a fixed size array of integers to store the frequency of characters in the first string

    • Iterate through the second string and decrement the frequency of each character in the array

    • If all the frequencies are zero, then the strings are anagrams

    • Return true or false accordingly

  • Answered by AI
  • Q4. Level order traversal of a tree using Queue
  • Ans. 

    Level order traversal of a tree using Queue

    • Create a queue and add the root node to it

    • While the queue is not empty, remove the front node and print its value

    • Add the left and right child nodes of the removed node to the queue

    • Repeat until the queue is empty

  • Answered by AI
  • Q5. Reverse level order traversal of a tree using Queue
  • Ans. 

    Reverse level order traversal of a tree using Queue

    • Create a queue and push the root node into it

    • While the queue is not empty, pop the front node and push its children into the queue

    • Add the popped node to a stack

    • Once the queue is empty, pop elements from the stack and print them

  • Answered by AI
  • Q6. BFS and DFS Difference
  • Ans. 

    BFS and DFS are graph traversal algorithms. BFS explores nodes level by level while DFS explores nodes depth by depth.

    • BFS uses a queue while DFS uses a stack or recursion.

    • BFS is optimal for finding shortest path while DFS is optimal for finding a path between two nodes.

    • BFS requires more memory as it stores all the nodes at each level while DFS requires less memory.

    • BFS can be used to find connected components while DFS

  • Answered by AI
  • Q7. OS Concepts – Starvation, Demand Paging, Virtual Memory, Deadlocks
  • Q8. Parenthesis Balance Checking
  • Q9. Three Jars - 1 with apples, 1 with oranges, 1 with apples and oranges. All of them wrongly labelled. Find min no of attempts to find the correct nature of boxes
  • Q10. Find product of each element of an array except that element in O(N) time complexity without using / operation
  • Ans. 

    Find product of each element of an array except that element in O(N) time complexity without using / operation

    • Use prefix and suffix products

    • Multiply prefix and suffix products for each element to get the final product

    • Handle edge cases where array has 0 or 1 element separately

  • Answered by AI
  • Q11. Recursively deleting linked list
  • Ans. 

    Recursively delete a linked list

    • Create a recursive function that takes the head of the linked list as input

    • Base case: if the head is null, return

    • Recursively call the function with the next node as input

    • Delete the current node

  • Answered by AI
  • Q12. Recursively deleting linked list from end
  • Ans. 

    Recursively delete a linked list from the end.

    • Start from the head and recursively traverse to the end of the list.

    • Delete the last node and set the second last node's next pointer to null.

    • Repeat until the entire list is deleted.

    • Use a recursive function to implement the deletion process.

  • Answered by AI
  • Q13. Recursively deleting tree
  • Ans. 

    Recursively delete a tree by deleting all its child nodes and then the parent node.

    • Start from the leaf nodes and delete them first.

    • Then move up to the parent nodes and delete them.

    • Repeat until the root node is deleted.

    • Use post-order traversal to ensure child nodes are deleted before parent nodes.

  • Answered by AI
  • Q14. Recursively deleting from end
  • Ans. 

    Recursively delete elements from the end of an array.

    • Create a recursive function that removes the last element of the array.

    • Call the function recursively until the desired number of elements are removed.

    • Handle edge cases such as empty arrays and removing more elements than the array contains.

  • Answered by AI
  • Q15. Difference between Floyd Warshall and Djikstra
  • Ans. 

    Floyd Warshall finds shortest path between all pairs of vertices while Djikstra finds shortest path from a single source.

    • Floyd Warshall is used for dense graphs while Djikstra is used for sparse graphs.

    • Floyd Warshall has a time complexity of O(n^3) while Djikstra has a time complexity of O((n+m)logn).

    • Floyd Warshall can handle negative edge weights while Djikstra cannot.

    • Floyd Warshall can detect negative cycles while Dj

  • Answered by AI
  • Q16. Shortest path between 2 points in 2-D space in O(log N) time
  • Ans. 

    There is no known algorithm to find shortest path in 2-D space in O(log N) time.

    • The best known algorithm for finding shortest path in 2-D space is Dijkstra's algorithm which has a time complexity of O(N^2).

    • Other algorithms like A* and Bellman-Ford have better time complexity but still not O(log N).

    • If the points are on a grid, Lee algorithm can be used which has a time complexity of O(N).

  • Answered by AI
  • Q17. Design a system for putting newspapers using classes and functions taking different aspects into account
  • Ans. 

    Design a system for putting newspapers using classes and functions

    • Create a Newspaper class with attributes like title, date, and content

    • Create a Publisher class with methods to publish and distribute newspapers

    • Create a Subscriber class with methods to subscribe and receive newspapers

    • Use inheritance to create different types of newspapers like daily, weekly, etc.

    • Implement a database to store newspaper information and ha

  • Answered by AI
  • Q18. SQL commands
  • Q19. Career Prospects - Long Term Plans
  • Q20. Why not higher studies?
  • Ans. 

    I believe practical experience is more valuable than higher studies.

    • I have gained valuable experience through internships and projects.

    • I prefer hands-on learning and problem-solving over theoretical knowledge.

    • I am constantly learning and improving my skills through online courses and workshops.

  • Answered by AI
  • Q21. Machine Learning Concepts - Based on my projects

Interview Preparation Tips

Round: Test
Experience: All Computer Science Topics Covered: Data Structures, Algorithms, Object Oriented Systems, C, C++, Operating Systems, Computer Architectures, Databases, SQL, Basic Quantitative Aptitude
Tips: Solve all of them. Cut off's generally go high.
Duration: 30 minutes
Total Questions: 30

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly.
Tips: Do not fake yourself.

General Tips: Be thorough with all CS related concepts and projects.
Skill Tips: ""Be thorough.""
Skills: Algorithms, Data Structures, Operating Systems, Machine Learning, SQL, Operating Systems, Computer Architecture, Data Analytics
College Name: IIT Kharagpur
Motivation: Kind of application oriented work and the rising nature of the company. Obviously money also.
Funny Moments: Many funny questions and answers like did you have lunch, when did you last eat, etc

Skills evaluated in this interview

I applied via Company Website and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If fresher is attending the interview then mostly they'll ask questions from resume What are generics, UML diagram for the proper medicine suggestions based on the patient allergies to a particular drug ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well with the contents of resume,
First round: versant test
Second round: Technical Interview 1
Third round: Technical Interview 2

Feedback of best of the 2 technical interviews will be considered.

IF selected will receive a call from HR

I applied via Recruitment Consultant and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is your day to day work?
  • Q2. What new you have to offer the organization?
  • Q3. The most recent issues that you faced in the organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true to yourself and the interviewer, he/she doesn't want you to be full of all technical skills. He/she wants you to be atleast good at the things mentioned in your resume. Showcase that you're ready to switch to any language even if it is uncomfortable for you

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - i was not selected in HR round . they select only two girls out 15 students

I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer what you know, be genuine and honest

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic oop
  • Q2. Previous projects and walktrough of one of the project, if any
  • Q3. Basic English test on a computer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step of the interview is the basic communication skills, which is taken on computer, try to listen carefully, most of the questions are only about what you have comprehend from the automated voice when played over.

OOP is very basic, they may ask some real life examples.

If you have worked previously, they may ask you about one of your projects. What technologies have you used ans why.

Interview Questionnaire 

5 Questions

  • Q1. Technical round was basically a White board interview .I have been asked to write few C# codes in order to explain OOPs concept .
  • Q2. What's MVC Life cycle . Explain how does AJAX call happen . How can you pass one data set or single data from one view to a partial view .
  • Ans. 

    MVC life cycle, AJAX call and passing data from view to partial view.

    • MVC life cycle includes request routing, controller instantiation, action execution, and rendering of the view.

    • AJAX call is initiated by sending an HTTP request to the server and receiving a response in the form of JSON or XML data.

    • To pass data from one view to a partial view, we can use ViewBag, ViewData, or TempData.

    • ViewBag is a dynamic object that ...

  • Answered by AI
  • Q3. What's Abstract class , what's the use of it . What's interface , how it appears to a important part of Service layer.
  • Ans. 

    Abstract class is a class that cannot be instantiated, while interface is a contract that defines methods.

    • Abstract class can have both abstract and non-abstract methods, while interface can only have abstract methods.

    • Abstract class can have instance variables, while interface cannot.

    • Abstract class is used for code reusability and polymorphism, while interface is used for achieving abstraction and loose coupling.

    • In serv...

  • Answered by AI
  • Q4. Usual HR didn't discussion.
  • Q5. It was not question answer round . A formal interaction with high level people of the organization , through which they can try to see you interpersonal skills.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Asp.net MVC , C# , JavaScript, jQuery, Html

Skills evaluated in this interview

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eClinicalWorks Interview FAQs

How many rounds are there in eClinicalWorks Senior Customer Service Associate interview?
eClinicalWorks interview process usually has 1 rounds. The most common rounds in the eClinicalWorks interview process are HR.
What are the top questions asked in eClinicalWorks Senior Customer Service Associate interview?

Some of the top questions asked at the eClinicalWorks Senior Customer Service Associate interview -

  1. What are the parameters of a c...read more
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  3. Managers always check stability in eachcomp...read more

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eClinicalWorks Senior Customer Service Associate Interview Process

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