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eClinicalWorks Senior Customer Service Associate Interview Questions and Answers
eClinicalWorks Senior Customer Service Associate Interview Experiences
1 interview found
I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.
(4 Questions)
- Q1. What are the parameters of a call
- Ans.
Parameters of a call include duration, purpose, resolution, customer satisfaction, and adherence to company policies.
Duration of the call should be within a specified range
Purpose of the call should be to address customer inquiries or issues
Resolution of the call should meet customer expectations
Customer satisfaction should be measured through feedback or surveys
Adherence to company policies and procedures during the c
- Q2. Tell me something about yourself
- Q3. How will you pacify a angrycustomer
- Ans.
I will listen to the customer's concerns, empathize with their situation, apologize for any inconvenience, offer a solution or compensation, and ensure their issue is resolved.
Listen actively to the customer's complaints without interrupting
Empathize with the customer's emotions and show understanding
Apologize sincerely for any inconvenience caused
Offer a solution or compensation to resolve the issue
Follow up with the
- Q4. Managers always check stability in eachcompany
Interview Preparation Tips
- Research about the company
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michael lobo
Selected
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
Chargeback rights and case study
Chargeback case study
(1 Question)
- Q1. Normal questionnaire and case study
Interview Preparation Tips
(1 Question)
- Q1. Discussion with panel
(1 Question)
- Q1. Discussion with hr manager
Interview Preparation Tips
(2 Questions)
- Q1. Entity framework
- Q2. Oops concepts asked
(2 Questions)
- Q1. Mvc concepts asked
- Q2. Ado .net concepts asked
(2 Questions)
- Q1. Introduction of career
- Q2. Agile metrologies
Software Engineer Interview Questions & Answers
Siemens Healthineers
Anonymous
posted on 12 Feb 2024
2 coding questions and 10 mcqs
(1 Question)
- Q1. Sorting algorithms and oops concept in details.
- Ans.
Sorting algorithms and OOPs concepts
Sorting algorithms are used to arrange data in a specific order.
OOPs concepts provide a way to structure and organize code using classes and objects.
Examples of sorting algorithms include bubble sort, insertion sort, and quicksort.
OOPs concepts include encapsulation, inheritance, and polymorphism.
(1 Question)
- Q1. Introduction and why you want to join the organization.
Skills evaluated in this interview
Software Engineer Interview Questions & Answers
Siemens Healthineers
Anonymous
posted on 17 Apr 2023
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. First Technical Interview: All the C# basic and OOP's questions with written examples 1. Boxing and unboxing 2. Abstraction 3. Polymorphism 4. Delegate 5. Generic 6. Interface Logical question 1. Memory ...
- Q2. Second Technical Interview: C# based interview: 1. Ask to make reverse pyramid design pattern. 2. Factorial 3. A lot of questions on Interface with example of my current project. Why we use interface, and ...
Interview Preparation Tips
(2 Questions)
- Q1. Tell me something about your projects
- Ans.
I have worked on various projects including a mobile app for tracking fitness goals and a web application for managing inventory.
Developed a mobile app using React Native to track fitness goals and provide workout plans
Built a web application using Angular for managing inventory and tracking sales
Implemented RESTful APIs for communication between frontend and backend systems
- Q2. OS,DBMS questions
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. OOPS Basic concepts, Swap number program, MVC basic questions, .Net framework questions about session, cookies
Interview Preparation Tips
.net framework, C#, OPPs, Assembly, Coding snippets
(1 Question)
- Q1. Basic OPPs, C# and SQL
(1 Question)
- Q1. Scenario based questions
(1 Question)
- Q1. Why you want to join Allscripts
Interview Preparation Tips
Grammar, eassay, speech test
(1 Question)
- Q1. How didnu manage the team in pressure?
eClinicalWorks Interview FAQs
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eClinicalWorks Senior Customer Service Associate Interview Process
based on 1 interview
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