Fusion CX Senior Customer Service Associate Reviews
based on 2 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 9 Apr, 2022
Overall Rating
3.4/5
How AmbitionBox ratings work?
Category Ratings
5.0
Job Security
5.0
Skill development
4.2
Promotions/Appraisal
3.4
Company culture
3.4
Work Satisfaction
2.7
Work-Life balance
1.9
Salary & Benefits
Fusion CX is rated
3.4 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.4 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
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Popular
Senior Customer Service Associate in
Kolkata
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 09 Apr 2022
Likes
Average company.. Good place to start your carrier but not a good place to strat as experience one.. Avoid expectations because company sucks at keeping their promises.
Dislikes
Company Policy
Work Details
Terrible
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Associate in
Kolkata
Customer service associate Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Aug 2021
Likes
Everyone is very friendly and helpful!!
Dislikes
Sometimes they used to stretch the working hours..
Work Details
It is very nice.
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Similar companies for Senior Customer Service Associate
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Dec 2024
Likes
If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
Dislikes
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Associate in
Durgapur
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Dec 2024
Likes
I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers.
From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive.
The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems.
I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Dislikes
Nothing for now
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Quality Analyst in
Kolkata
Full Time
·
Business Process Quality Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 29 Nov 2024
Likes
The manager is supportive. No too much pressure.
Dislikes
1. Low salary
2. Stop the incentive without any reason
3. No job security.Anyday anytime they can ask to leave.
4. No matter what is your post, you have to do anything like IT work, business analysis etc
5. Third class management team.
6. No one help you from the HR team.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Back Office Executive in
Kolkata
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Dislikes
Sudden process rampdowns or relocations in the workplace can be challenging because they disrupt established routines, create uncertainty about roles, and can lead to added stress or anxiety. Employees often feel unsettled by abrupt changes, especially if there is little transparency or communication from management about the reasons and future implications. Which is common for every organisation not only this....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect with customers and address their concerns efficiently. The management at Fusion Cx was always approachable and encouraged feedback, fostering a culture of continuous improvement and professional development. Overall, Fusion Cx is an excellent place to build a career in customer service, and I’m grateful for the positive experience and opportunities for growth that I had there....Read More
Dislikes
There is nothing to dislike about the company.
Work Details
Work timings: Flexible Timings
Team Lead in
Howrah
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Nothing
Dislikes
1) management doesn't care about you and your personal life
2) senior only care about there salary and there benefit
3) there was no leave and off
4) work pressure and if you say you are handling more that your that they will not listen and ask only justification
5) lot of loops holas are there that they use for there benefit
6) they guve this link to exist agent to give 5star for this company and sit beside them for all the rating so if you are looking at any 5 they are getting lot of pay or using loophole for extra money form office or ask to give 5 star
7) salary will not increase on time if you asked hr for it they will ask to site head site head will say to leave the office,
8) l and d team will come to you to know your problem if you say less salary they will not do anything and say why didn't you mail for this ,...Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Dislikes
Worst management
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
Howrah
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Aug 2024
Likes
Nothing, Management don't even care about there employee.
Dislikes
Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Jun 2024
Likes
Job Stability and IJP is the two thing I like most about the company
Dislikes
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for sharing your feedback. We are glad to hear that you appreciate the job stability and our internal job posting system. Your concerns regarding appraisals and management politics are important to us. We are committed to creating a transparent and fair workplace and will look into these issues to improve our processes. Your input helps us grow and provide a better environment for everyone.
Best regards,
The Fusion CX Team
Customer Service Associate in
Kolkata (working remotely)
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Salary is good
Dislikes
Calling pressure is very high
Other Fusion CX Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Team Leader in
Howrah
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Nov 2024
Likes
Nothing
Dislikes
Salary issues you will not get as much as your work
There is no work life balance you need to work on off days as well
There is no leave
Ac off on running process shift end at 7 ac off at 6
No one care for you or agent
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
HR Executive in
Howrah
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Nov 2024
Likes
Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Dislikes
Nothing
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Team Lead Operations in
Howrah
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Lead Operations in
Howrah
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Dislikes
There's nothing to dislike here
Work Details
Work days: Monday to Friday
(Strict Timings)
Subject Matter Expert Specialist in
Kolkata
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Agent Advisor in
Kolkata
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on counting. And really I'm loving it. It has the growing and have the better opportunity here to grow up your skill, your personality development and your communication power. You'll learn to handle the different atmosphere in the ethical situation and much more you'll enjoy to work here...Read More
Dislikes
I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior HR Executive in
Kolkata
Full Time
·
HR Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I’ve been working at fusion CX and it’s been a fantastic experience. The company fosters a collaborative and inclusive work environment that encourages growth and learning. The leadership team is supportive, and there’s a strong emphasis on work-life balance. I feel valued and appreciated, which motivates me to perform at my best every day. Fusion has an amazing work culture where employees are encouraged to share ideas and take ownership of their projects. The team is filled with talented and passionate people who are always willing to help each other out. The regular team-building activities and recognition programs make it a fun and engaging place to work. One of the best things about working at Fusion is the focus on professional development. There are plenty of opportunities to attend workshops, training sessions, and seminars. The company invests in its employees, helping them build skills that not only benefit their current role but also their overall career path....Read More
Dislikes
None
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
HR Manager in
Kolkata
Full Time
·
Employee Relations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
1) Team Support
2) Exposure with opportunities for enthusiastic & optimistic Carrer orientated people
3) Process awareness Campaign
4) L&D department - Supportive for grooming the candidates
5) Inhouse Tool Support Team Initiatives
6) Employee Relation
7) RNR session
Dislikes
Honestly, when there are likes then there will some dislikes too. However, those are the challenges what we come over without fail.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country, International Travel.
Agent in
Durgapur
Full Time
·
Operations Support Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Nothing
Dislikes
1) management doesn't care about our personal life.
2) there was no leave if there is any urgency.
3) if our health issue happens then nobody cares, they told us to please login in home.
4) This main issue is with the salary, but even the amount we're supposed to receive, like the might allowance incentive, we don't actually get.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Cce Executive in
Howrah
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 02 Nov 2024
Likes
The management is very couporative and friendly atmosphere to work. Hr's are couporative and helping the new candidate at the time of interview and joining.
Dislikes
Nothing no
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Fusion CX's Senior Customer Service Associates
How is Fusion CX to work for?
Fusion CX is rated 3.4 out of 5, based on 2 reviews by employees on AmbitionBox.
Fusion CX is known for Job Security which is rated at the top and given a rating of 5.0. However, Salary & Benefits is rated the lowest at 1.9 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 1.9 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 3.4 at Fusion CX by 2 employees. While job security is rated 5.0 and work-life balance is rated 2.7 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.